Information Technology Support Lead
About The Position
E-Logic is seeking an Information Technology Support Lead to provide senior-level technical support and leadership for end-user services, escalations, and IT operations in the Defense Language Institute Foreign Language Center's (DLIFLC) from Continental United States CONUS. Important Notice : This role is part of a proposal for the Defense Language Institute Foreign Language Center's (DLIFLC) from Continental United States CONUS . Hiring is contingent upon the selection of the consultant . Selected candidates will be included in the proposal and must authorize the use of their resume for submission.
Requirements
- 7+ years of IT support experience
- Windows and/or Apple certification
- Experience with SCCM, Jamf Pro, Ivanti, or equivalent ITSM tools
- IAT Level II certification required
Responsibilities
- Lead Tier 2/3 IT support operations
- Resolve complex desktop, server, and network issues
- Oversee ITSM tools, ticket queues, and service delivery metrics
- Provide mentorship to support staff
- Recommend system improvements and process enhancements
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
