Information Technology Support Engineer

Computacenter2024 • Chicago, IL

4d • $26 - $35 • Onsite

About The Position

As a Senior Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers. Please note that this is a temporary opportunity with the possibility to convert full-time in 6 months. Location: Deerfield, Illinois, United States Hourly compensation range: $26–$35 USD

Requirements

• 7 years’ experience in IT Service environment.
• Experience with ticketing systems such as Helix.
• You must be authorized to work in the United States.

Nice To Haves

• BA or equivalent technical school degree preferred or equivalent experience, industry certifications a plus.
• Helix experience.
• Hardware break-fix assistance
• PC imaging processes and procedures
• Troubleshooting
• Mobile phone support
• Audio Visual support

Responsibilities

• Provide IT & End User support (EUS)
• Assist users with raising Helix tickets or work orders
• Provide JML support for provisioning/recovering EUS assets and accessories locally in the Deerfield, IL office
• Deliver IT Induction for new joiners locally in the Deerfield, IL office
• Provide EUS & IT asset collection, maintenance, storage, provisioning, and inventory support locally
• Maintain laptop stock at optimum levels for the JML process in conjunction with the IT team
• Provide white‑glove EUC support for onsite users
• Create Helix tickets for IT support on behalf of VIP users and provide necessary assistance and guidance
• Assist users with IT issue resolution in conjunction with IT teams
• Track and maintain laptops and accessories provided to users
• Create and maintain Helix KEDB knowledge articles specific to the local site and user needs for faster resolution

Benefits

• competitive compensation plans
• long-term career opportunities
• attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level