Part-Time Information Technology Support Apprentice

WILLIAM F RYAN COMMUNITY HEALTH CEN•New York, NY

3d•$25 - $25•Onsite

About The Position

Under the direction of the Senior Director of Information Technology, the Information Technology (IT) Support Apprentice will have the opportunity to work closely with the technology team and gain hands-on experience in various aspects of technology operations and support. The IT Support Apprentice will contribute to the planning, implementation, and maintenance of technology systems while assisting in troubleshooting and resolving technical issues. This part-time, one-year, apprenticeship is designed to provide practical exposure to the field of technology and support your professional growth. All work shall be conducted in support of the mission and goals of Ryan Health.

Requirements

Classroom experience with Computer hardware and software along with minimum of 6 months information technology support experience.
Must be able to work in a team-focused environment to accomplish goals, task, and projects.
Must be proactive, self-driven, and able to resolve problems with minimal direction and oversight.
Excellent communication and interpersonal skills
B.A. or B.S., preferably in Information Technology, Management, or Health Care, or High School Diploma, with IT certifications (CompTIA, Network+) and 1 Year of equivalent work experience

Nice To Haves

Experience with providing desktop and application support is preferred.
Healthcare experience is a plus.
Basic Information Technology educational background or hands-on experience.
CompTIA and Network+ is preferred.
Experience desktop and corporate application support is preferred.

Responsibilities

Assist in the installation, configuration, and maintenance of hardware and software systems.
Collaborate with team members to provide technical support and resolve end-user issues.
Perform routine system monitoring and maintenance tasks to ensure optimal performance and availability.
Contribute to the development and implementation of technology projects and initiatives.
Collaborate with cross-functional teams to support technology-related projects and initiatives.
Assist in the implementation, testing and quality assurance of new technology solutions.
Assist and maintain technical documentation, including system configurations, procedures, and troubleshooting guides.
Stay updated with emerging technologies and industry trends and share knowledge with the team.
Participate in meetings, workshops, and training sessions to enhance technical knowledge and skills.
Assist in report production, maintenance, and support of the IT Systems.
Attend all meeting and/or training sessions as required.
Other special projects/assignments, as needed.