INFORMATION TECHNOLOGY SUPERVISOR II
About The Position
The Service Innovation Team within California Public Employees' Retirement System (CalPERS) Enterprise Solutions Development Division (ESDD) is looking for an experienced and motivated Information Technology Supervisor II (IT Sup II) to lead our ServiceNow Development & Support Team. In this role, you'll serve as a working supervisor-providing leadership, guidance, and mentorship to a team of developers and analysts while also contributing directly to ServiceNow system design, configuration, and enhancement work. You'll collaborate closely with business partners and IT leadership to deliver secure, scalable, and efficient enterprise solutions that streamline operations and improve service delivery across CalPERS. You'll also play a key role in shaping the future of our ServiceNow platform by driving automation, integration, and continuous improvement efforts. If you thrive in an environment that values innovation, teamwork, and professional growth-and you're ready to lead by example while advancing CalPERS' mission to deliver retirement and health benefits with excellence-then we encourage you to apply!
Requirements
- Applications received without an SOQ or those that do not respond to the specific questions below will not be considered.
- The SOQ must be typed, titled "Statement of Qualifications," and each response must be numbered and list all relevant experience, education, and training, including places of employment, dates, and duties performed.
- The SOQ must not exceed two pages in length and must not have font smaller than 11 point.
- All experience and education relating to the Minimum Qualifications (MQs) listed on the Classification Specification should be included in your application package to clearly demonstrate how you meet the MQs for this position.
- If you are using education to meet MQs, please include your transcripts with your application package.
- If you have a degree from outside of the United States, you must submit an evaluation of this degree to determine the US equivalency.
- You may need to pass an examination to establish list eligibility prior to a final offer of employment.
Nice To Haves
- Excellent leadership and mentoring skills, with experience guiding technical teams to deliver high-quality enterprise solutions.
- Expertise with ServiceNow development, administration, and integration, including automation and workflow design.
- Proven ability to translate business needs into technical solutions, working collaboratively with stakeholders across diverse areas.
- Excellent communication and organizational skills, with the ability to manage competing priorities in a dynamic environment.
- Commitment to continuous improvement and innovation, promoting modern development practices and a culture of teamwork and accountability.
Responsibilities
- Providing leadership, guidance, and mentorship to a team of developers and analysts
- Contributing directly to ServiceNow system design, configuration, and enhancement work
- Collaborating closely with business partners and IT leadership to deliver secure, scalable, and efficient enterprise solutions that streamline operations and improve service delivery across CalPERS
- Shaping the future of our ServiceNow platform by driving automation, integration, and continuous improvement efforts
Benefits
- Alternate Work Schedules
- Flexible Work Hours
- Onsite childcare facility
- Onsite fitness center
- Onsite café and nearby restaurants
- Free onsite parking available Mondays and Fridays, subject to change
- Free offsite parking available with shuttle service Tuesdays, Wednesdays and Thursdays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Executive, Legislative, and Other General Government Support
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
