Information Technology Director I/II/III

High Tech High•San Diego, CA

About The Position

Developed by a coalition of San Diego civic leaders and educators, High Tech High (“HTH”) opened in September 2000 as a small public project-based charter school with plans to serve approximately 450 students. HTH has evolved into an integrated network of sixteen charter schools serving approximately 6,500 students in grades K-12 across four San Diego County campuses (Point Loma, Clairemont, North County, and Chula Vista). The HTH organization also includes a comprehensive adult learning environment including a Teacher Credentialing Program and the High Tech High Graduate School of Education, offering professional development opportunities serving national and international educators. As a member of the HTH IT Department, the IT Director will perform the responsibilities of architecting and leading the installation, configuration, testing, documenting, and managing the maintenance of core infrastructure systems under the guidance and direction of the CTO. The IT Director will provide higher level support to I.T. admins, coordinate support for our schools, and provide direct I.T. support for students, staff and faculty at our various High Tech High Charter schools. This position supports the HTH IT Department and intermediate to advanced knowledge of computer systems and networks is required.

Requirements

Strong work ethic, team player
Multi-task, manage multiple projects, and prioritize work
Communicate mindfully with a wide variety of audiences, staff, faculty and K-12 grade students
Demonstrates decision-making, problem-solving, and analytical skills
Demonstrates attention to detail and ability to complete repetitive tasks
Demonstrates a professional focus on continuous improvement
Take direction and follow it through
Minimum bachelor’s degree (ideally in Computer Science, Information Technology, or a related field) or equivalent work experience (at least 3 years of experience)
Experience with various operating systems (Windows, macOS, iOS, chromeOS, etc)
Experience with virtualization systems (Hyper-V, VMWare)
Experience with DNS, DHCP, NPS ( 802.1x ), File/Print, SMTP, SNMP, TCP/IP, etc
Experience managing images and software deployment (Windows MDT, Windows Intune, Google Admin console, Mosyle MDM, etc)
Intermediate to expert level understanding of Cisco networks, wireless controllers and access points, and security fundamentalsIntermediate to expert level understanding of Internet services design & configuration (Fortinet)
Intermediate to expert level understanding of Active Directory in a large multi-user environment
Intermediate to expert level understanding of Linux/Unix servers for providing Internet, web, and VOIP services (pfSense, Apache, Wordpress, Asterisk, mySQL, php)
Intermediate to expert level experience with Google Apps (for Education)
Experience creating scripts or tools for managing user accounts, software, and notifications (PowerShell/GAM/etc)
TB Clearance and Criminal Justice Fingerprint/Background Clearance.

Nice To Haves

Prior experience working in education preferred, not required

Responsibilities

Research, plan, design, coordinate, install, and maintain server and networking infrastructure (Windows, VMWare, MacOS, Linux, Cisco) for organization-wide IT operations
Monitor and ensure high availability and redundancy of mission critical I.T. infrastructure
Manage upkeep and maintenance of data center, server upgrades & patches, and backups
Setup and maintain internal school databases and reporting tools
Create and maintain automated account management tools and scripts
Setup and maintain I.T. cybersecurity systems (firewalls, IPS/IDS, internet filtering/proxy systems)
Configure and maintain VOIP phone systemsSetup, manage, & troubleshoot AV equipment and systems
Maintain and manage Windows, macOS, chromeOS, & iOS devices in a multi-user environment
Create, maintain, and archive user accounts in Active Directory/Google Workspace/PowerSchoolCreate materials to educate staff and students about IT policies and equipment/software usage
Create I.T. infrastructure, policies, and I.T. support documentation for internal use
Purchase equipment, communicate, and coordinate projects with vendors
Create budgets and research I.T. solutions for schools, staff, and students
Manage and provide Level 2 & 3 support for school I.T. admins as well as direct on-site I.T. support for staff & students
Perform related duties as assigned