Director, Information Technology

IAC•New York, NY

3d•$165,000 - $185,000•Onsite

About The Position

IAC builds companies. We are guided by curiosity, a questioning of the status quo, and a desire to invent or acquire new products and brands. From the single seed that started as IAC 30 years ago have emerged 10 independent, publicly-traded companies and generations of exceptional leaders. We will always evolve, but our basic principles of financially-disciplined opportunism will never change. IAC is today comprised of category-leading businesses People Inc. and Care.com among others and holds strategic equity positions in MGM Resorts International and Turo Inc. IAC is headquartered in New York City with business locations worldwide. We are seeking a hands-on Director of IT to lead end-user technology, service desk operations, and core SaaS platforms in a modern, cloud-first environment. This role owns the employee technology experience end to end—ensuring reliable, secure, and scalable IT services while partnering closely with internal teams and external vendors. The Director of IT will focus on operational excellence, SaaS administration, identity and access management, and continuous improvement of IT services. This is an ideal role for a leader who enjoys balancing people management, operational rigor, and hands-on technical decision-making.

Requirements

8+ years of progressive IT experience, including people management
Prior experience leading a service desk or end-user IT organization
Strong hands-on experience with cloud-first, SaaS-based environments
Deep familiarity with: Google Workspace and/or Microsoft 365 Okta or similar identity providers Endpoint management (MDM/MAM)
Experience managing vendors and third-party service providers
Proven ability to balance strategic leadership with hands-on execution

Responsibilities

IT Leadership & Strategy
Own the overall IT service delivery model, with a strong emphasis on service desk quality, responsiveness, and user satisfaction
Deliver and oversee white-glove IT support for executives, ensuring a seamless, reliable, and highly responsive technology experience for senior leadership.
Define and execute IT operational priorities aligned with business needs and growth
Establish clear processes, SLAs, and metrics for IT support and systems reliability
Serve as the primary escalation point for IT-related issues and incidents
Service Desk & End-User Experience
Lead and develop a team of Service Desk Analysts, ensuring consistent, high-quality support
Drive continuous improvement in ticket triage, resolution times, and customer experience
Own endpoint management, onboarding/offboarding workflows, and employee lifecycle support
Partner with HR, Security, and Workplace teams on employee-facing technology initiatives
Systems & SaaS Engineering
Manage and mentor Systems Engineers responsible for core SaaS platforms and backend IT systems
Oversee administration and integration of key platforms including: Google Workspace Microsoft 365 Okta (IAM, SSO, lifecycle management) Slack, Zoom, and other collaboration tools
Ensure systems are secure, well-documented, and scalable
Drive automation where possible (provisioning, access changes, workflows)
Vendor & Partner Management
Act as the primary interface with third-party network and infrastructure providers
Manage vendor relationships, contracts, and performance
Coordinate with external partners during incidents, upgrades, and changes
Security, Compliance & Reliability
Partner closely with Information Security on access controls, device security, and incident response
Ensure adherence to IT policies, security standards, and audit requirements
Maintain strong identity, endpoint, and SaaS security hygiene in a cloud-native environment
Support disaster recovery and business continuity planning for critical IT services
Audio/Visual & Collaboration Technology
Own all conference room and workplace AV technology, including Zoom Rooms, in-room audio/video systems, and related hardware and software
Ensure reliable, high-quality meeting experiences across offices through standards, monitoring, and proactive maintenance
Partner with third-party vendors to design, produce, and support company-wide events such as corporate town halls and shareholder meetings
Oversee the operation and support of the company’s video walls and associated technology
Act as the IT owner and technical liaison for the video wall–related third-party events business, coordinating with external partners to ensure successful event execution
Define AV support models, escalation paths, and runbooks for both day-to-day use and live events