Information Technology Director

3CDC•Cincinnati, OH

2d•Onsite

About The Position

The IT Director leads the governance and optimization of 3CDC’s technology environment, ensuring systems are used effectively, securely, and in alignment with organizational needs. The role oversees Managed Service Providers (MSPs), supports operational and frontline-based technologies as the technical lead, manages software and hardware lifecycles, and drives efforts to improve data consistency and integration across platforms. This position ensures technology reliably supports the work of teams across the organization.

Requirements

Bachelor’s degree in Information Technology, Information Systems, or related field; or equivalent experience.
7+ years of progressive IT experience, with at least 3 years in a leadership or management role.
Experience overseeing an MSP or technical support function.
Strong knowledge of Microsoft 365 administration and governance.
Experience with software procurement, contract negotiation, and vendor management.
Understanding of identity management, cloud security, conditional access, and endpoint protection.
Strong communication and problem-solving skills; able to translate technical issues for non‑technical audiences.

Nice To Haves

Experience supporting operational or field‑based systems (e.g., parking, security, access control).
Experience with data architecture, analytics environments, or dashboard development.
ITIL, PMP, or similar certifications (helpful but not required).

Responsibilities

Develop and execute an IT roadmap aligned with organizational goals and operational needs.
Establish and maintain IT governance structures focused on security, usability, and long-term scalability.
Lead organizational change and user adoption efforts for new or improved technologies to ensure smooth rollout, clear communication, and effective use across departments.
Reduce organizational and vendor single points of failure by strengthening documentation, cross‑training, and shared ownership of critical systems.
Support departments and senior leadership by centralizing tech ownership, improving documentation, and ensuring technology decisions support day-to-day effectiveness.
Help prioritize technology investments by assessing business value, risk, and operational impact.
Manage IT budgeting, financial planning, and cost-effectiveness of tools, vendors, and systems.
Serve as primary point of contact with the MSPs, ensuring adherence to contract and service-level expectations.
Monitor performance across help desk operations, endpoint management, network support, identity and access management, backups, and security baselines.
Ensure MSP documentation, asset inventories, and configuration standards remain accurate and up to date.
Support business continuity and disaster recovery planning for critical operational technologies, including backup strategies and recovery procedures in coordination with MSPs and system vendors.
Lead cybersecurity strategy and ensure consistent implementation of security baselines, MFA, conditional access, and endpoint protection.
Maintain compliance with data retention, public records obligations, and industry best practices.
Monitor and mitigate risks associated with third‑party systems and data flows.
Oversee architecture, configuration, security, and lifecycle of all Microsoft 365 services.
Partner with MSP to manage MFA, conditional access, licensing, retention policies, and compliance requirements.
Strengthen SharePoint/Teams information architecture following the migration from on‑prem systems.
Ensure consistent standards around file management, access permissions, and data retention.
Provide oversight and support for all technologies used across 3CDC’s operational areas, ensuring systems are reliable, secure, and effectively integrated.
Coordinate with the MSP, internal staff, and vendors to troubleshoot issues, ensure system uptime, and maintain consistent standards for documentation and configuration.
Identify opportunities to improve cross‑system compatibility, streamline workflows, and strengthen data consistency across operational tools.
Support integrations and data flows that connect operational systems to reporting, analytics, and organizational processes.
Manage all hardware and software procurement, including lifecycle standards and replacement planning.
Maintain a full inventory of devices and technology assets across the organization.
Oversee software license management, renewals, and vendor contracts.
Evaluate and select new applications or systems in partnership with internal stakeholders.
Lead organizational data architecture planning, including the development of a centralized data lake.
Support business units in defining data needs and establishing trusted, clean data sources.
Oversee initiatives that enable self-service dashboards and enterprise business intelligence.
Partner with future BI staff or consultants to build long-term analytics capabilities.