INFORMATION TECHNOLOGY SUPERVISOR II

State of California • Sacramento, CA

38d • Hybrid

About The Position

This position is located at the DMV Headquarters in Sacramento. The Information Systems Division, End User Support 1 Unit is currently seeking a dedicated Information Technology Supervisor II to join our team! This position plays a key role leading a team of IT support specialists, providing guidance, training, and performance evaluations. The ideal candidate brings strong leadership, technical expertise, and a commitment to delivering high-quality support services to internal and external stakeholders. Key Responsibilities: • Supervise daily operations of IT support, ensuring timely and effective resolution of technical issues. • Promotes a team environment centered on collaboration and customer service. • Outage coordination, including communication with stakeholders and technical teams. • Provide support for hardware, software, and network issues as needed. • Maintain inventory of IT assets and oversee lifecycle management. • Partner with cross-functional teams to facilitate technology upgrades and deployments. All eligible applicants may apply. A training and development assignment may be considered. SROA/Surplus candidates are encouraged to apply. The position(s) being advertised may be subject to allocation approval by the Human Resources Branch. Fingerprint/Criminal Record Clearance is required before hire. The Salary Range shown is the minimum and maximum for a full-time appointment. Moving and relocation expenses will not be reimbursed for this position. To be considered for this job vacancy, applicants must indicate the Job Control/Code (JC) number and position number(s) in the "EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING" box of the Examination/Employment Application (STD. 678), and submit all items listed under Required Application Documents below by the Final Filing Date. Employment history information must be submitted on the Examination/Employment Application (STD. 678); attaching a resume shall not be sufficient for the purposes of providing employment history. Failure to indicate required information on the STD. 678 or submit all items by the Final Filing Date may result in elimination from the recruitment process. You will find additional information about the job in the Duty Statement.

Requirements

• Minimum Requirements You will find the Minimum Requirements in the Class Specification.

Nice To Haves

• Experience in supervising IT support staff directly and indirectly.
• Work experience and/or education in information technology troubleshooting.
• Experience in planning, organizing, and directing unit operations.
• Skilled in overseeing and executing implementation and incident management for desktop and mobile support.
• Experience with maintaining compliance with IT hardware/software standards.
• Ability to collaborate and communicate effectively with diverse teams.
• Proficient in prioritizing tasks, creating plans, and implementing solutions.
• Skilled in addressing customer needs and creating a positive experience.
• Strong written and verbal communicate skills.
• Ability to support a positive and respectful work environment.
• Eagerness to learn new skills.

Responsibilities

• Supervise daily operations of IT support, ensuring timely and effective resolution of technical issues.
• Promotes a team environment centered on collaboration and customer service.
• Outage coordination, including communication with stakeholders and technical teams.
• Provide support for hardware, software, and network issues as needed.
• Maintain inventory of IT assets and oversee lifecycle management.
• Partner with cross-functional teams to facilitate technology upgrades and deployments.

Benefits

• The Department of Motor Vehicles and the State of California offer many benefits to its employees. These include health, vision, and dental benefits; retirement plans (CalPERS); savings plans (401K and 457b); leave benefits; insurance (such as group legal insurance and group long term disability insurance); and employee assistance program. Benefits may be based on the job classification, bargaining unit, tenure, time base, and length of appointment.
• Benefits summary - https://benefits.calhr.ca.gov/state-employees/general-benefits/
• Benefits afforded by membership in the California Public Employees' Retirement System - https://benefits.calhr.ca.gov/state-employees/retirement/
• Benefits and protections provided to public employees by the State Civil Service - https://www.calhr.ca.gov/about-calhr/divisions-programs/selection-division/merit-system-services-program/
• Job descriptions and pay scales - https://calcareers.ca.gov/CalHRPublic/Tools/ClassSalarySearch.aspx

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees