INFORMATION TECHNOLOGY SUPERVISOR II
About The Position
Come join our team of extremely talented, good-hearted, and fun spirited professionals. Whoever said changing the world was easy? It's not. If you are up for the opportunity, you need to apply for this position. At DTSC, it is our mission to improve our California by protecting our environment from toxic and hazardous waste. We serve because we care! As an Information Technology Supervisor II you will have the opportunity to: Lead troubleshooting and solution implementation for the most complex or high interest problems Participate fully in the Change Management process to ensure integrity of client services projects Develop, manage, and ensure the quality control of documentation produced or obtained by staff, including developing, maintaining, and updating Standard Operating Procedures (SOP) to ensure alignment with changing processes and current Technology Manage the workforce planning, budgeting, succession planning, and day-to-day operations of the Service Desk and User Support units Provide administrative direction on assignments in terms of broadly defined missions or functions Oversee the full lifecycle of end user device solutions including evaluation, configuration, provisioning, training, security, tracking, and support for end user computing environments
Requirements
- You will find the Minimum Requirements in the Class Specification.
- A Statement of Qualifications (SOQ) is required for the hiring manager's review. Applications submitted without an SOQ may be disqualified.
- The SOQ should be 1 page, single spaced and Arial font 11.
- Your SOQ should address the following: 1. Describe your experience supervising and leading a technical support team. Include examples of coaching, mentoring, and developing staff to improve performance, morale, and customer satisfaction. 2. Explain your approach to managing IT Service Operations, including incident management, request fulfilment, and escalation processes. 3. Provide an example of a time, and what approach you took, when communicating complex technical information or IT changes to non-technical audiences (e.g. executives, end users).
Nice To Haves
- IT Certifications preferred
- IT Service Desk and call center experience
- IT Application Support experience
- IT Operations experience
- Project Management experience
- Staff training and development experience
- Reading and writing ability to effectively communicate complex issues
Responsibilities
- Lead troubleshooting and solution implementation for the most complex or high interest problems
- Participate fully in the Change Management process to ensure integrity of client services projects
- Develop, manage, and ensure the quality control of documentation produced or obtained by staff, including developing, maintaining, and updating Standard Operating Procedures (SOP) to ensure alignment with changing processes and current Technology
- Manage the workforce planning, budgeting, succession planning, and day-to-day operations of the Service Desk and User Support units
- Provide administrative direction on assignments in terms of broadly defined missions or functions
- Oversee the full lifecycle of end user device solutions including evaluation, configuration, provisioning, training, security, tracking, and support for end user computing environments
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Executive, Legislative, and Other General Government Support
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
