Information Technology Supervisor 3
State of Ohio•Columbus, OH
•Onsite
About The Position
Manages & supervises the User Technical Support area and the IT Inventory Management team. Responsible for the 7 x 24 operation of the installed base of IT equipment, servers, operating systems, network services (DNS, DHCP), LAN services, & all desktop support. Responsible for the 7 x 24 support of over 5,000 ODPS internal IT customers. Leads multiple projects & coordinates technological resources in the design, investigation & delivery of IT engagements.
Requirements
- Option 1: 7 1/2 years (90 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting AND 12 months exp. in performing project management functions as defined in series purpose.
- Option 2: -Or completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, Cobol, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts; additional 5 1/2 years (66 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting. AND 12 mos. exp. in performing project management functions as defined in series purpose.
- -Or equivalent of Minimum Class Qualifications For Employment noted above.
- Project management: a series of steps followed in order to formulate and/or implement project policy to ensure successful project development. The steps include: define the problem (e.g., gather user requirements; meet with stakeholders); develop possible solutions (e.g., facilitate brainstorming sessions; identify resource requirements; develop cost benefit analysis; develop a recommended solution; seek agreement to proceed); develop a project plan (e.g., identify milestones and critical dependencies; gather appropriate resources and secure commitment; finalize funding; encumber funds; build project plan; distribute plan for review) execute the plan (e.g., provide on-going status reports; respond to changes in scope; coordinate deliverables; supervise project staff both assigned and ad hoc; define team members roles and responsibilities; manage team; maintain project schedule; respond to problem); validation and verification (e.g., post project follow up and review; update plan template; hold a lessons learned discussion and documentation session; close out the project).
Responsibilities
- Manages & supervises the User Technical Support area
- Manages & supervises the IT Inventory Management team
- Responsible for the 7 x 24 operation of the installed base of IT equipment, servers, operating systems, network services (DNS, DHCP), LAN services, & all desktop support
- Responsible for the 7 x 24 support of over 5,000 ODPS internal IT customers
- Leads multiple projects & coordinates technological resources in the design, investigation & delivery of IT engagements
- If assigned, responsibility also includes supervising, coordinating and/or managing personnel assigned to one work unit or section or across multiple units or sections and/or contract staff.
Benefits
- Multiple pay increases over your first years of service!
- Free Parking!
- Free Onsite Gym and Walking Path!
- Daycare On-site!
- Cafeteria On-site!
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
- Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
