Information Technology Specialist

City of Freeport, Texas•Freeport, TX

3d•Hybrid

About The Position

The Information Technology Specialist provides day-to-day technical and operational support across the City's technology environment under the direction of the IT Director. The position supports users, endpoints, networks, servers, cloud services, cybersecurity, field technology, and other City systems; troubleshoots issues; performs installations and maintenance; maintains documentation and inventory; and helps ensure reliable and secure technology services across City facilities and work locations.

Requirements

Must be able to obtain and maintain CJIS compliance certification and successfully complete required background checks and fingerprinting for access to criminal justice information systems.
Must adhere to applicable data-security and confidentiality requirements and possess and maintain a valid driver's license for travel between City facilities and work locations.
May be required to participate in scheduled after-hours maintenance, emergency response, or support activities outside normal business hours.
Strong troubleshooting ability across hardware, software, operating systems, applications, wired/wireless networking, and common business technology.
Ability to prioritize multiple service requests, work independently within established policies and direction, recognize when escalation is required, maintain accurate documentation, and respond effectively to urgent situations.
Strong communication and customer-service skills; ability to explain technical information to non-technical users and maintain confidentiality when handling sensitive information.
Ability to safely perform basic equipment installation, cable routing, mounting, and related field work.
Working knowledge of directory and identity services, endpoint/mobile-device management, cloud systems, Windows desktop/server environments, Microsoft 365 or similar platforms, and core networking concepts such as TCP/IP, DHCP, DNS, VLANs, switching, and wireless networking.
Familiarity with patching, endpoint protection, cybersecurity practices, servers, backups, printers, mobile devices, audiovisual systems, and related technology infrastructure.

Nice To Haves

Associate degree in Information Technology, Computer Science, Cybersecurity, or a related field preferred; equivalent education, training, certifications, and experience may be considered.
Four (4) years of progressively responsible hands-on IT support experience; experience in business, government, education, public safety, or a similar organizational environment.
Municipal or government IT experience and relevant industry certifications such as CompTIA A+, Network+, Security+, Microsoft certifications, or equivalent experience.
Experience with Microsoft 365, Active Directory/cloud identity, endpoint and mobile-device management, servers/virtualization, backup and recovery, managed networks and wireless systems, cybersecurity, CJIS environments, cameras, access control, audiovisual systems, kiosks, or organizational websites/content-management systems.

Responsibilities

Provide Tier 1–2 helpdesk, remote, and on-site support for hardware, software, applications, accounts, connectivity, peripherals, and other routine technology issues; assist with employee onboarding/offboarding and user guidance.
Configure, deploy, maintain, troubleshoot, replace, and manage desktops, laptops, tablets, smartphones, printers, telephones, audiovisual/presentation equipment, and other City technology, including endpoint and mobile-device management.
Assist with installation, administration, monitoring, and troubleshooting of network infrastructure and connectivity, including switches, wireless access points, cabling, VLANs, internet, fiber, and telecommunications services.
Assist with user accounts, permissions, groups, licensing, directory and identity services, multifactor authentication, email, collaboration platforms, cloud applications, and access-control practices.
Support physical and virtual servers, storage, virtualization, backups, recovery, system health, patching, updates, firmware, and scheduled maintenance; escalate significant infrastructure issues as appropriate.
Monitor security and endpoint-management systems and assist with cybersecurity incidents, remediation, system recovery, security controls, documentation, and enforcement of established security practices.
Maintain technology asset and inventory records and assist with equipment deployment, reassignment, lifecycle management, storage, surplus, warranty, and secure disposal activities.
Provide field technology support at City facilities and work sites, including cameras, access control, kiosks, displays, wireless equipment, cabling, mounting, temporary facilities, meetings, public events, and emergency operations.
Provide technical support for authorized public-safety and CJIS environments in accordance with applicable security, confidentiality, access-control, and documentation requirements.
Coordinate technical support with vendors and service providers, including support cases, troubleshooting, repairs, warranty work, and service restoration. This role does not include procurement, contract administration, purchasing authority, or independent authorization of expenditures.
Maintain technical documentation, procedures, configuration records, installation and repair records, and user instructions; assist the IT Director with implementation, testing, maintenance, and operational improvements; perform other related duties as assigned.
Respond to urgent technology issues affecting critical City operations, outages, equipment failures, cybersecurity incidents, disaster recovery, continuity of operations, and restoration activities.
The position may be required to provide occasional after-normal-hours, evening, weekend, scheduled maintenance, or emergency technical support when necessary to maintain or restore City services.