Information Technology Specialist (Microsoft 365/Mobile Devices Support Specialist)

State of Oregon

9d•Hybrid

About The Position

Note: Effective February 1, 2026, the Oregon Judicial Department (OJD) will implement a cost-of-living salary increase of 2.5%. Interviews: Due to the high volume of applications we receive, it may take several weeks after the job posting deadline for us to schedule interviews. The interview process will consist of two rounds: the first will be conducted virtually, and the second will take place in person at our facilities in Salem, Oregon. Please be advised that OJD is unable to cover travel expenses for candidates participating in the second round of interviews. To ensure a fair and accurate assessment of each candidate’s qualifications, the use of AI tools or assistance during any part of the interview process is prohibited. Candidates are expected to respond to interview questions independently and authentically. If there is reasonable suspicion that AI-generated responses are being used during the interview, the session may be terminated, and the candidate may be disqualified from further consideration. Starting Salary: In this job profile, we offer candidates new to OJD up to the fourth step of the salary range, depending on experience. You are potentially eligible for a 5% annual increase. Who We Are The Enterprise Technology Services Division (ETSD), part of the Office of the State Court Administrator (OSCA) within OJD, is hiring a Microsoft 365/Mobile Devices Support Specialist (Information Technology Specialist) to join our team in Salem, Oregon. ETSD provides business solutions, system support, technology vendor management, and information security for OJD. If you want to support Oregon’s courts by providing fair and accessible justice services through technology, we encourage you to apply. We welcome all candidates who are inspired by our work and mission. Benefits: OJD provides a variety of employee benefits, including health, dental, and vision coverage and paid leave. Optional employee-paid benefits include life insurance, long- and short-term disability, long-term care, flexible spending accounts, and commuter benefits. New employees who are not already Public Employees Retirement System (PERS) members will participate in the Oregon Public Service Retirement Plan (OPSRP) and the Individual Account Program (IAP) after six calendar months of employment in a qualifying position. The OPSRP plan can provide a lifetime pension after five years of service, and the IAP is a separate investment account in addition to the pension. Employees also have an opportunity to participate in the Oregon Savings Growth Plan, a 457(b) deferred compensation retirement plan. For additional information on OJD employment benefits, visit here. Position Highlights In this role, you will resolve specialized and complex technical issues and be responsible for OJD’s enterprise-wide systems performance of the Microsoft (MS) 365 and mobile device solutions systems. You will support customers throughout OJD: in OSCA, the Supreme Court, the Court of Appeals, the Tax Court, and circuit courts across the state. You will also establish and maintain positive working relationships with external stakeholders to optimize performance and communication.

Requirements

The qualified candidate must have a bachelor’s degree in computer science, information technology, management, public administration, or a related field.
At least four (4) years of technical experience in the duties and infrastructure support required for the position.
OR Any combination of education and experience equivalent to eight (8) years of experience that typically supports the knowledge, skills, and abilities for the position.
Possession of a current driver’s license in good standing, an acceptable driving record, and the ability to obtain or maintain a driver’s license in Oregon to operate an Oregon Department of Administrative Services-owned motor pool vehicle for when work travel is required.
Experience with a variety of computer applications and processes, including Windows 11, MS 365, and Apple iOS.
Strong knowledge of Azure Active Directory, Role-Based Access Control (RBAC), and Conditional Access policies.
Understanding of MFA and identity protection.
Experience in and knowledge of Azure Arc, on-premises integration, and migration strategies.
Experience using Azure Monitor, Log Analytics, and Application Insights.
Experience diagnosing performance issues and resource optimization in Azure.
Extensive experience with mobile devices, including Apple devices, and Mobile Device Management is preferred: MDM administration iPhone administration iPad administration Vendor/carrier administration Security and compliance User and device administration
Familiarity with project management and a demonstrated ability to balance multiple projects simultaneously.
Experience providing customer service in person, by phone, by email, and over chat.
Experience providing IT support services to a variety of skill levels for end-users across multiple locations and a demonstrated ability to explain technical issues in plain language.
Experience developing and maintaining strong working relationships with a wide variety of individuals.
Experience troubleshooting and mitigating security incidents.

Nice To Haves

Microsoft 365 administration experience preferred.
Entra ID administration experience preferred.
Azure administration experience preferred.
Cloud licensing administration experience preferred.
Moderate-to-advanced PowerShell experience preferred.

Responsibilities

MS 365 Architect, configure, test, implement, manage, and maintain MS security tools for all MS 365/Azure solutions, MS Teams, and cloud services.
Architect, configure, test, implement, manage, and maintain MS 365/Azure and OnPrem Exchange systems.
Evaluate and recommend cloud-based and MS 365/Azure features.
Administer and manage MS 365/Azure cloud license.
Troubleshoot and mitigate security incidents.
Analyze information on configured items provided by MS; MS 365/Azure statistics and reports.
Ad hoc configuration and data analysis through PowerShell.
Administer secure access to MS Azure services.
Analyze potential risks or gaps of Microsoft 365/Azure and OJD.
Manage and administer the OJD Entra IDs
Manage and administer conditional access policies for the OJD tenant(s).
Manage and administer OJD tenant(s) and subscription(s).
Investigate and advise on new MS 365/Azure technology and functionalities.
Collaborate with ETSD Teams Telecom Services Team on network accessibility and security. Server Team on physical/virtual servers, SAAS, IAAS, and PAAS. Desktop Team on endpoint management, SCCM, mobile device support, and MS 365 features. Web/SharePoint Team on cloud-based services. Help Desk Team on processes, procedures, documentation, and training for MS 365 and mobile devices. EISO on eDiscovery requests and mitigation of security incidents found through Microsoft security tools and mobile device security solutions.
Configure, design, manage, and administer Mobile Device Management and Apple hardware.
Configure, design, manage, and administer mobile cloud storage for OJD devices.
Service provider line management (e.g., cost controls, inventory management, deployment, and user account management).
Evaluate and recommend purchases of devices and accessories.
Analyze, test, deploy, maintain, and manage apps for OJD issued mobile devices.
Troubleshoot and respond to security incidents and mobile device issues.
Assigned tasks may be changed to accommodate workload and organizational needs.

Benefits

OJD provides a variety of employee benefits, including health, dental, and vision coverage and paid leave.
Optional employee-paid benefits include life insurance, long- and short-term disability, long-term care, flexible spending accounts, and commuter benefits.
New employees who are not already Public Employees Retirement System (PERS) members will participate in the Oregon Public Service Retirement Plan (OPSRP) and the Individual Account Program (IAP) after six calendar months of employment in a qualifying position.
The OPSRP plan can provide a lifetime pension after five years of service, and the IAP is a separate investment account in addition to the pension.
Employees also have an opportunity to participate in the Oregon Savings Growth Plan, a 457(b) deferred compensation retirement plan.
OJD is an eligible employer for the Public Service Loan Forgiveness program.

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