Microsoft 365 Support Specialist

Moog Inc. • Buffalo, NY

8d • $29 - $36 • Hybrid

About The Position

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work. Moog’s Corporate Group Is looking for a Microsoft 365 Support Specialist to join our Applications Development Team!

Requirements

• An associates degree in IT, or related field, with working knowledge of Microsoft 365 applications, including Outlook, Teams, and SharePoint, with the ability to troubleshoot common issues and provide user support. Equivalent professional experience may be considered in lieu of a formal degree.
• Must be willing to provide top notch service to internal customers, working patiently to reach efficient technical solutions and support.

Nice To Haves

• Familiarity with PowerShell, Active Directory, and Microsoft 365 Admin Center, is a plus.
• Previous IT support or helpdesk experience is a plus.

Responsibilities

• Email Support: Diagnose and troubleshoot service issues related to email, including mail flow, mailbox management, and security. Perform regular maintenance and updates to ensure optimal performance and security. Assist with migration projects and integration with other systems.
• Microsoft Teams Support: Provide support for Teams-related issues, including chat, meetings, and collaboration tools. Manage Teams policies, configurations, and user permissions. Troubleshoot connectivity and performance issues.
• Microsoft SharePoint Support: Administer and support SharePoint Online environments, including site collections, permissions, and workflows. Assist users with SharePoint functionality and best practices. Perform regular maintenance and updates to ensure optimal performance and security.
• General M365 Support: Monitor and respond to support tickets in a timely manner. Provide training and guidance to end-users on M365 tools and features. Collaborate with other IT teams to resolve complex issues and implement new solutions. Stay up to date with the latest M365 features and updates.

Benefits

• Financial Rewards: great compensation package, annual profit sharing, matching 401k, and the ability to participate in Employee Stock Purchase Plan, Flexible Spending and Health Savings Accounts
• Work/Life Balance: Flexible paid time off, holidays and parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
• Professional Skills Development: Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs
• Diverse and Inclusive Workplace: Employee Resource Groups, cultural events, and celebrations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees