Microsoft 365 Support Intern - Information Technology Division

Texas Department of Transportation • Austin, TX

17h

About The Position

The Microsoft 365 (M365) Intern provides hands on support to the agency’s Information Technology division, focusing on collaboration services, productivity tools, end user support, and operational improvements. This role assists with configuring, documenting, and supporting M365 services such as Teams, SharePoint, OneDrive, Exchange Online, and related security and compliance features. The intern will work under the supervision of IT leadership and will gain practical experience in enterprise operations within a government environment.

Requirements

• Must be a student in high school or other educational institution or accepted into a college, university or educational institution.
• Must be at least 16 years of age, a student currently enrolled in high school or any institution of higher education to include a trade/vocational school.
• Employees at least 18 years of age with valid driver's license may be assigned driving duties and may use power tools.

Nice To Haves

• Current enrollment in an accredited college or university program (Information Technology, Computer Science, Cybersecurity, Business Information Systems, or related field).
• Foundational understanding of Microsoft 365 or general productivity software.
• Strong communication skills and the ability to explain technical issues to non technical users.
• Ability to handle sensitive information responsibly in alignment with public sector standards.
• Familiarity with Microsoft 365 admin concepts (Teams, SharePoint, OneDrive, Exchange Online).
• Experience with the Microsoft Power Platform (Power Automate, Power Apps, Power BI).
• Knowledge of identity and access concepts (Azure AD / Entra ID).
• Understanding of cybersecurity principles or compliance frameworks.
• Basic scripting experience (PowerShell) or willingness to learn.

Responsibilities

• Assist with configuration, testing, and deployment of Microsoft 365 tools (Teams, SharePoint Online, OneDrive, Outlook, Forms, Planner, etc.).
• Provide Tier 1 support for M365_related issues, including troubleshooting access, permissions, and application performance.
• Support user onboarding activities related to identity, devices, and collaboration tools.
• Develop internal knowledge articles, user guides, and standard operating procedures.
• Document troubleshooting steps, known issues, and service configuration details.
• Support M365 security initiatives such as MFA validation, conditional access testing, and role-based access reviews.
• Assist in monitoring compliance alerts and data governance activities under agency policy.
• Participate in M365 modernization projects, technology rollouts, training sessions, and improvement initiatives.
• Collect and analyze user feedback, usage metrics, or adoption trends.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed