Information Technology Specialist I/II
About The Position
This recruitment is for an Information Technology Specialist I/II position within the Information Technology Division of the Administrative Services Department. The role involves skilled technical and analytical work, including administering, operating, maintaining, and enhancing computer and information systems such as personal computers, networks, peripheral devices, software applications, and telecommunications systems on both local area networks (LAN) and wide area networks (WAN). The position may also act as a liaison with contracting agencies. The eligibility list established from this recruitment may be used to fill future vacancies at either the I or II level, depending on candidate qualifications. The Information Technology Specialist I is an entry-level classification supporting large groups of users across various applications and platforms, with assignments of moderate difficulty. The Information Technology Specialist II is a journey-level classification, typically filled by advancement from the I level or requiring substantial prior experience, working under general supervision with greater independence and handling more complex assignments.
Requirements
- Two years of progressive experience in information systems operations and maintenance, including computer hardware and software (for IT Specialist I).
- Three years of increasingly responsible experience in information systems operations and maintenance including computer applications software training and writing user documentation (for IT Specialist II).
- Equivalent to an associate of arts degree in computer science, management information systems, business administration or a closely related field (for IT Specialist I).
- Equivalent to an associate of arts degree with an emphasis in information technology and specialized certifications applicable to current trends in information technology (for IT Specialist II).
- Possession of a valid driver’s license issued from the California Department of Motor Vehicles.
- Possession of one or more of the following Microsoft Certified Professional (MCP), Microsoft Certified Software Administrator (MCSA), Microsoft Certified Software Engineer (MCSE), Cisco Certified Network Administrator (CCNA), or related certification or equivalent experience.
Nice To Haves
- Possession of a bachelor’s degree in a related field is highly desirable (for IT Specialist II).
Responsibilities
- Provide technical support and troubleshoot hardware, software, network or telecommunications problems to meet the needs of end users.
- Develop documentation for existing applications or procedures.
- Assist in testing and integrating new hardware and software to determine compatibility with current equipment and standards.
- Act as a liaison with local and state agencies and vendors in the development of programs, policies, guidelines, and service levels.
- Monitor systems, network and telecommunications activity, performance and usage.
- Work with third-party vendor support to develop hardware and software recommendations, identify and correct causes of hardware, operating systems software, or application program malfunctions, and perform programming changes and enhancements.
- Develop specialized queries and database/applications reports.
- Develop and/or post Internet/Intranet content as required.
- Monitor and evaluate the efficiency, effectiveness and security of information systems; act as systems administrator for the citywide LAN/WAN including the Intranet and email; oversee software applications.
- Prepare training materials and course contents, and conduct demonstrations, classroom instruction or on-the-job training to users.
- Assist in communicating systems status, computer events and planned upgrades to end users.
- Perform daily back up of systems data and retrieve lost data as needed; maintain back up media; archive, store, and destroy program and data files in accordance with the City’s Records Retention Policy.
- Maintain a retention schedule log of all archived and stored data.
- Maintain the security of computer rooms and other areas as assigned.
- Provide technical support to all levels of staff in response to requests received by the Information Technology Support Line (Help Desk), including city supported applications, hardware, peripherals, email, telecommunications, Internet and Intranet issues.
- Assist in developing, implementing, maintaining and enforcing information technology policies.
- Develop and recommend procedures to improve systems operation, minimize risk, and ensure hardware and software integrity.
- Assist in the design, implementation and maintenance of network infrastructure, including topology, configuration, and security to meet information technology standards.
- Assist in establishing, coordinating and implementing long-range information systems planning; forecast and analyze information system needs.
- Assist users in identifying and meeting their automation needs and developing alternative solutions.
- Provide end-user support for all Microsoft 365 platform applications and features.
- Perform all essential job functions for agencies that contract with the City for Information Technology services.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
