Information Technology Specialist (Help Desk) (50089)

Quinault Community Health & Quinault Wellness Cent•Aberdeen, WA

4d•$22 - $35

About The Position

Are you the go-to person when technology goes sideways? Do you thrive on solving problems, supporting people, and keeping systems running smoothly? If so, we want you on our team. We are a dynamic, patient centered healthcare organization serving primary care, pediatrics, behavioral health, and substance use disorder treatment; and our IT team is critical to keeping care connected, secure, and efficient. We are located on the beautiful Olympic Peninsula, surrounded by the great outdoors. Locally we have many city, county, state, and federal parks. We are surrounded by an extravagant number of outdoor activities including hiking, camping, hunting, fishing, ocean beaches, lakes, rivers, bird watching and much more. We offer our employees a wonderful benefits plan. All full-time employees are eligible for Medical, Prescription, Vision and Dental. If your plan is employee only, we will cover 100% of the premiums, you will also have the option to add dependents at an additional cost. We pay 100% of the premiums for our full-time employees for both short-term and long-term disability plans. We have a gracious employee leave program to include 14 holidays, paid annual leave and paid sick leave. We reimburse 100% of the costs of your licenses and certifications required for your position. As our IT Specialist who focuses on Help Desk activity, you will be the frontline hero ensuring our staff can deliver exceptional care without technology disruptions. You will provide a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude. Additionally, this position will manage and support various desktop service offerings to QCH and QWC and have the ability to perform advanced root-cause analysis and corrective action planning related to the installation and repair of computer equipment and peripheral equipment.

Requirements

High School Diploma or GED equivalent.
Prior telecommunications help desk or technical support experience.
At least 3 months of information technology experience working in a help desk setting and enrolled in ITIL Foundations certification with completion by the end of a 90-day probation period.
Microsoft MCP within 6 months of employment.
Knowledge of company products, services, policies, and procedures; telecommunications products and services.
Knowledge of computer hardware and break/fix skills.
Knowledge of internet protocols, programs, and common issues.
Knowledge of Microsoft products (clients and systems) and current antivirus and security products.
Knowledge of all common email clients and web browsers, TCP/IP networking.
Skills in providing held desk support, problem solving, and various forms (service orders and trouble tickets).
Demonstrated skill in oral and written communication.
Ability to work independently and within a team.
Ability to pay close attention to detail.
Must pass criminal background investigation, reference inquiry; and drug test (including marijuana).
Must maintain a valid Washington State Driver’s License and must be insurable through our company.

Nice To Haves

A+ and Network+ Certified or equivalent Microsoft Certification preferred.
Education and experience may substitute year for year in related field.
Associates degree or program certification degree in Computer Science, management information systems, or a related field is preferred.
3 years of information technology experience working in a help desk setting.
Completion of ITIL Certification (foundations).
MCTS/MCP Microsoft Certified Technology Specialist or Microsoft Certified Professional.

Responsibilities

Provides first line support for information technology issues and problems.
Provides in person and remote assistance using phone, email, and remote support.
Documents procedures for the installation and maintenance of desktop hardware and software.
Has a passion for computers and technology.
Creates new clone images to support accurate mix of PC desktops to be deployed.
Performs advanced troubleshooting and diagnostics in order to accurately determine root cause.
Must be willing to learn new technologies.
Provides training to end users.
Occasionally works in the field, either face to face with the customer or at one of our central offices.
Utilizes technical knowledge to analyze problems, run reports, logs and documents trends and collaborates with various teams in application groups to identify root cause of issues.
Documents corrective action plans and oversees their execution.
Responds to service tickets assigned in a timely manner and records activity in Service Desk system.
Dispatches and schedules help desk support as required.
Orders tools and supplies to ensure the IT lab is properly equipped for efficient usage.
Researches and recommends use of standard equipment and peripherals throughout Quinault’s technology infrastructure.
Adheres to all QCH and QWC Policies.

Benefits

All full-time employees are eligible for Medical, Prescription, Vision and Dental. If your plan is employee only, we will cover 100% of the premiums, you will also have the option to add dependents at an additional cost.
We pay 100% of the premiums for our full-time employees for both short-term and long-term disability plans.
We have a gracious employee leave program to include 14 holidays, paid annual leave and paid sick leave.
We reimburse 100% of the costs of your licenses and certifications required for your position.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume