Information Technology Site Support Technician

SSM Health

2d • Onsite

About The Position

It's more than a career, it's a calling. MO-SSM Health Cardinal Glennon Children's Hospital Worker Type: Regular Job Highlights: Join a team that makes a real impact every day at SSM Health Cardinal Glennon Children’s Hospital. This fully onsite, Monday–Friday role puts you at the heart of a warm, upbeat pediatric environment where your work directly supports the caregivers and families we serve. You’ll be part of a tight‑knit, supportive IT team that knows each other well, looks out for one another, and collaborates closely with hospital leadership. If you want to grow your career in IT while being surrounded by purpose‑driven teammates—and you enjoy hands-on technical work, helping others, and being physically present where the work truly matters—this is an inspiring place to build your future. Job Summary: Maintenance and support of the computer and network hardware, infrastructure and supported applications which may include telecommunication systems.

Requirements

• High School diploma/GED or 10 years of work experience
• One year of customer service experience
• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching, and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more,) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication.
• Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.
• None REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

Responsibilities

• Works under the guidance of the Senior Analyst, Technical Support, to provide support and participate in project activities.
• Responsible for facility IS duties, minor hardware/software configuration, and repairs.
• Installs, repairs, modifies, maintains, and provides technical support for applications, PC operating systems, PC hardware, printers,s and related peripherals.
• Provides operational and administrative support; testing, printing, and report distribution, backups, first-line support, etc.
• Utilizes the service ticketing system to log reported issues, document resolution, and/or assign to the appropriate work group.
• Performs other duties as assigned.

Benefits

• SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.
• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.
• Explore All Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees