Technology Support Technician- AZ- Information Technology Services

Midwestern University • Glendale, AZ

8h • Onsite

About The Position

The Technology Support Technician is responsible for delivering excellent customer service experience and technical support to all members of Midwestern University. This position will support the Midwestern University Campus and Clinic environment. The Technology Support Technician will support all systems including but not limited to computers, printers, wireless devices, projectors, microphones, sound systems, and any technology that is used by Midwestern University Community. This position is responsible for first line support to all academic facilities on campus including classrooms, lecture halls, and conference rooms. This position reports to the Manager of Support Services. Occasional evening or weekend hours may be required.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or IT related field required or BS degree in another field with 1-3 years of IT experience.
• Must be able to work with all levels of management and professionally handle technical malfunctions during stressful situations.
• Proficiency in Windows OS, Apple OS, Apple IOS, Microsoft Office 365 applications, Outlook, MS Teams, and computer operation is required.
• This individual must have regular, in-person, predictable attendance and be able to work in a constant state of alertness and safe manner.

Nice To Haves

• Experience with projection, sound engineering, live event audio-visual support, and audio-visual technologies preferred.

Responsibilities

• Support technologies deployed by ITS, this includes desktop productivity applications, computers, laptops, mobile devices, tablets, printers, and other specialized software and hardware
• Respond immediately to all emergency type calls that affect student education in the classrooms, lecture halls, and labs.
• Support all AV-related technology including projectors, microphones, videoconferencing setup, and audio/video on Information Technology Infrastructure
• Answer end-user desktop computing questions via telephone and email
• Assist in taking incoming calls via the support queue when Support Center staff are not available
• Maintain operation of all AV hardware, and display services, and follow proper inventory procedures
• Demonstrate the use of technology used in the classrooms, lecture halls, and labs.
• Serve as point of contact for all faculty and staff to schedule audio-visual services
• Assist with repairs completed internally or by external technicians
• Participate in the support of outside groups requiring Media Resources services as deemed appropriate by the Midwestern University
• Maintain department consumables related to technology ITS must replace.
• Perform upgrades on computers which include replacing computers and includes all associated peripherals such as printers, scanners, and copiers
• Assist end users with high-level application usage questions and technical issues related to services in the classrooms, lecture halls, and labs.
• Document, track, and monitor problems using an internal ticketing system to ensure resolution.
• Maintain hardware and software inventory systems up to date
• Support special events in which AV technology is used such as graduations, white coat events or any other event that requires AV support
• Support all simulation center related technologies including set-up and working at simulation events
• Perform other duties as assigned

Benefits

• We offer a comprehensive benefits package that includes medical, dental, and vision insurance plans as well as life insurance, short/long term disability and pet insurance.
• We offer flexible spending accounts including healthcare reimbursement and child/dependent care account.
• We offer a work life balance with competitive time off package including paid holiday’s, sick/flex days, personal days and vacation days.
• We offer a 403(b) retirement plan, tuition reimbursement, child care subsidy reimbursement program, identity theft protection and an employee assistance program.
• Wellness is important to us and we offer a wellness facility on-site with a fully equipped fitness facility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level