Information Technology (IT) Support Technician

Kennedy-Donovan Center•New Bedford, MA

3d•$25 - $27•Onsite

About The Position

The IT Support Technician provides frontline technical assistance to staff and supports daily IT operations through troubleshooting, equipment setup, user support, and documentation. Serving as the first point of contact for help desk needs, this role resolves routine issues, follows established procedures, and escalates more complex matters to the IT Support Specialist or IT Manager as appropriate. This is an excellent opportunity for an early-career IT professional to gain hands-on experience, participate in system rollouts and IT projects, and grow within a collaborative environment, with the potential for permanent placement. Schedule: Part-Time, Monday - Thursday, In-Person Compensation: $25-$27/hour Location: New Bedford and Foxboro

Requirements

Associate’s degree in Information Technology or Computer Science, preferred or relevant field or comparable work experience
At least two years of experience required
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role, preferred
Hands-on experience with Windows OS, MS365 environments and iOS, preferred
Strong working knowledge of: Networks (LAN, WAN, Security) Telecom (voice, data, video) Microsoft 365
Familiarity with data security, integrity, processes, and system applications
Ability to think conceptually and strategically, while maintaining a result driven approach
Understanding of computer systems, mobile devices, and other technological products
Ability to diagnose and troubleshoot advanced technical issues
Familiarity with remote desktop applications and help desk software (e.g., ConnectWise, Fresh Service)
Knowledge of Microsoft Intune
Moderate travel required in and around the MA south shore and the Cape
Sit for extended periods of time
Prolonged periods sitting at a desk and working on a computer
Must be able to lift to 50 pounds at times

Nice To Haves

Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus!

Responsibilities

Provide frontline support for basic hardware, software, and account-related issues.
Assist with workstation setup, peripheral installation, printer configuration, and device troubleshooting.
Support user onboarding and offboarding, including account setup and access changes.
Maintain accurate help desk ticket documentation and IT asset inventory records.
Monitor and perform routine updates on devices, applications, and security tools.
Follow established IT procedures, security requirements, and reporting processes.
Escalate advanced or unresolved issues to the IT Support Specialist or IT Manager in accordance with policy.
Communicate clearly with users and provide follow-up until issues are resolved.
Assist with basic user training, instructions, and documentation updates.
Participate in technology deployments, system upgrades, and equipment rollouts.
Assist with site visits, equipment installations, and pilot testing of new tools or processes.
Deliver excellent internal customer service to employees at all levels of the organization.
Maintain confidentiality and handle sensitive information in compliance with agency policies and applicable laws.
Manage multiple priorities and meet deadlines in a fast-paced environment.
Support departmental initiatives and projects as assigned.