Information Technology (IT) Technician 1

G and H Towing Company•Corpus Christi, TX

About The Position

The IT Field Technician I is responsible for supporting the 24/7 technology operations of the organization by delivering day-to-day technical support to all personnel and supporting IT initiatives, goals, and strategies. This position supports the vessel fleet and multi-geographically dispersed locations. A candidate may be required to travel and perform duties beyond regular working hours to support 24/7 operations during critical or planned outages. This position has a heavy focus on the deployment, support, and maintenance of IT hardware and applications that are crucial to business operations.

Requirements

A High school diploma or GED is required; an advanced degree is preferred; extensive experience may be considered in lieu of education
Attention to detail and problem-solving skills
Excellent interpersonal skills
Five (5) or more years of experience in technical support working as part of a corporate IT support team using a ticketing system
Requires an active and valid Texas driver's license
Requires the ability to obtain a TWIC (Transportation Worker Identification Credential) card
Ability to always communicate effectively and professionally
Ability to maintain confidentiality in all matters and areas of the organization
Ability to manage multiple demands simultaneously while maintaining service standards
Ability to understand and execute complex oral and written instructions
Ability to work independently with minimal or no guidance
Excellent written and verbal communication skills
Interpersonal skills, including self-awareness and the ability to deal professionally with others, and always make professional judgments
Must be service-oriented and customer-centric to all internal and external customers
Must be a team player and support the mission, vision, and goals of G&H Towing and the department
Proven ability to troubleshoot, test resolutions, and escalate common issues
Proven analytical and problem-solving skills
Strong communication, organizational, analytical, time management, problem-solving, and planning skills
Ability to ascend and descend stairs
Ability to bend, twist, kneel, stoop, and or reach for items
Ability to detect and write effectively
Ability to handle objects
Ability to have visual acuity to operate a motor vehicle and observe objects within the work setting
Ability to hear with or without aid
Ability to move around within an office setting and or other locations as needed
Ability to operate office equipment
Ability to push, pull, and or squat
Ability to remain in a stationary position for long periods
Ability to transport, adjust, and or move items up to 50 lbs.
Ability to have visual acuity to operate a motor vehicle and observe objects within the work setting
Ability to accept constructive criticism
Ability to anticipate needs
Ability to cultivate a positive working environment
Ability to express oneself clearly and effectively, orally and in writing, and use ethical and professional judgment
Ability to deal professionally, ethically, and effectively with customers, co-workers, vendors, and the public, including providing professional, prompt, responsive, efficient, and courteous customer service and assistance
Ability to maintain regular attendance
Ability to meet deadlines
Ability to be professional and use professional judgment 100% of the time
Ability to multitask and plan time efficiently 100% of the time
Ability to perform job description and duties with minor supervision
Ability to reason and analyze effectively
Ability to solve practical problems as it relates to the position
Ability to understand, communicate, and comprehend information in English
Ability to work professionally with others 100% of the time
Required to pass and maintain all mandatory training
Requires the ability to work collaboratively in a team setting
Requires the ability to treat everyone professionally with courtesy, decency, and respect

Nice To Haves

Preferred certification(s): Comp TIA A+, Network+, Security+, Microsoft Fundamentals
Requires proficiency with computer hardware and software to include Microsoft Office applications, using a computer with a keyboard and mouse, navigation with a web browser, checking and sending email, and use of internet search engines

Responsibilities

Serve as the initial point of contact for incoming support requests, entering all activities into the ticketing system, providing updates, and resolving requests per departmental standards.
Support and troubleshoot hardware and network (configuration, support, and fine-tuning).
Support peripheral devices, including, but not limited to, mobility, office copiers, printers, and cameras
Support and troubleshoot mainstream and proprietary software.
Develop/maintain accurate departmental documentation and helpful reference materials for users
Assist in the compilation/maintenance of an accurate inventory of hardware and software
Assist in the installation of IT equipment on new tugboats or tugboat reallocations (ability to lift 50 lbs.)
Assist in the installation of IT equipment in new offices or office relocations (ability to lift 50 lbs.)
Provide end-user assistance and training
Perform research, testing, and provide feedback on new technologies