Information Technology - Security & Transactions Systems Administrator

Sacred Heart University•Fairfield, CT

1d•Onsite

About The Position

Sacred Heart University is seeking an Information Technology - Security & Transactions Systems Administrator to implement, maintain, and support security and transaction system hardware and software. This role involves providing technical support to end users, troubleshooting system issues, and contributing to the continuous improvement of security and transaction systems. Sacred Heart University is a large Catholic university known for its doctoral programs and diverse offerings across nine colleges and schools. It is recognized by The Princeton Review and is committed to fostering a diverse and inclusive community.

Requirements

Bachelor's degree (bachelor's degree in a technical field preferred)
Two years' experience in an information technology position.
Knowledge of access control equipment and how it operates
Knowledge of surveillance equipment and how it operates
Proficiency with operating systems and software found on campus: Windows Server and Workstation, MS Office
Good interpersonal skills in dealing with a diverse community
Ability to assume project leadership
Evidence of experience in performing duties and responsibilities with minimal supervision; along with the ability to communicate verbally and in writing
Must be able to track and stay updated on multiple tasks at the same time
Experience with computer hardware and software installations and troubleshooting is required
Applicants must be lawfully authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position.

Responsibilities

Administer access control and mobile access system hardware and software.
Administer surveillance system hardware and software.
Administer transaction system hardware and software.
Upgrade and institute policies and procedures to improve the level of service provided to the security and transaction system users.
Train the community on equipment usage.
Answer support questions from end users and research problems.
Monitor and manage how the level 1 helpdesk responds to issues as it pertains to the equipment and services that we support and maintain; produce monthly status reports.
Troubleshoot hardware and software problems.
Monitor network resources, assuring continuous availability and service.
Maintain department websites, ensuring that they are up to date and easy to navigate.
Other duties as assigned