Information Technology Project Manager, IT Shared Services

The Heritage Group•Indianapolis, IN

4d•Remote

About The Position

The IT Project Manager is responsible for the planning and implementation of complex IT projects supporting multiple businesses within the organization. Projects pertain to the delivery of timely, quality IT services and/or relate to improving business effectiveness and efficiency. In this role, you will provide input into the creation of the project budget and manage the project scope and schedule. In addition, you will be responsible for managing appropriate stakeholders and communicating as needed the progress to project plan; and any potential issues negatively impacting the desired outcome. This position is remote, with occasional travel to our Indianapolis, IN office locations. Qualified candidates must reside in the Eastern or Central time zones, and it is preferred that candidates are local to the Indianapolis, IN area

Requirements

Bachelor's Degree in Information Technology or related field or equivalent work experience.
3+ years of project management experience
Exceptional customer service orientation
Very high-level of self-awareness and desire to develop leadership capabilities.
Ability to hold themselves and others accountable to high standards
Experience identifying and resolving issues independently.
Demonstrates a solid sense of accountability and sound personal judgement.
Courage to take initiative in unfamiliar or ambiguous circumstances.
Ability to gain alignment with different clients and represent a common point of view across multiple stakeholders.
Excellent verbal and written communication
Demonstrated creative thinking and problem solving
Ability to manage projects and process improvement initiatives.
Maintains a high level of confidentiality

Nice To Haves

Preferred experience working in an IT environment or supporting IT related projects
Preferred experience utilizing AI tools such as Copilot, ChatGPT, Claude, etc.
Project Management Professional (PMP) - Project Management Institute (PMI) Preferred

Responsibilities

Assumes responsibility of the company's systems and network infrastructure projects to ensure the deliverables are stable, available and reliable to meet the goals and objectives of the business.
Partners with project sponsor to define project objectives, scope, schedule and budget.
Establishes project charter and plan, including success criteria.
Leads and directs project teams to meet project objectives.
Identifies and negotiates schedules, milestones and resources required to meet project objectives and success criteria.
Interact with all levels of employees to be able to visualize and understand IT-related problems and provide competent solutions.
Recommend new technologies and systems that will help in the improvement of the organization and various businesses.
Regularly work with other IT employees, consultants, programmers, etc...both internal and external as necessary.
Provides coaching, mentoring and guidance to project team members and/or others in Project Management roles.
Works with client departments and stakeholders to coordinate systems testing, installation, training and support.
Keeps informed of advances in technology and Project Management
Report and communicate effectively to the Manager, IT Project Management and other IT leaders regarding all aspects of assigned projects, associated tasks and related project recommendations.
Performs other IT related as assigned to support the overall goals of ITSS.
Additional duties and responsibilities as assigned, including but not limited to continuously growing in alignment with the Company’s core values, competencies, and skills.