Information Technology Partner

State of Maryland•Baltimore City, MD

3d•Onsite

About The Position

The IT Assistant Director II serves as the primary technology liaison and strategic advisor between the Office of Information Technology (OIT) and specific agency divisions. This role requires deep understanding of both divisional business functions and technological needs while ensuring alignment with agency missions and state IT security guidelines. Key responsibilities include building and maintaining strategic relationships with division leadership, advocating for and coordinating IT solutions that meet business needs, and leading technology initiatives from conception through implementation. The IT Assistant Director II ensures compliance with department and state IT guidelines while facilitating communication between technical teams and business units. They provide technical guidance and training to division staff and support critical meetings and events with technical expertise. This senior-level position requires extensive technical knowledge combined with professional maturity and strong partnership skills and may include additional responsibilities supporting OIT's broader mission across the agency.

Requirements

Five years of experience working in an information technology environment (IT) to include direct involvement in the management of IT technical staff and IT projects

Nice To Haves

Knowledge of the principles and practices of information technology systems management.
Knowledge of information technology services, trends, technical requirements, and staged implementation.
Knowledge of a wide range of software, applications, and methods for evaluating and satisfying user requirements.
Skill in identifying user needs, mitigating user problems, and implementing creative resolution.

Responsibilities

Serve as primary IT liaison and strategic advisor between OIT and assigned divisions, ensuring alignment with agency missions and state IT guidelines
Coordinate and oversee daily IT operations for assigned divisions, managing service delivery and maintaining strong stakeholder relationships to ensure seamless business continuity
Participate in developing/modifying and executing OIT strategic plan and policies based on specific knowledge of divisional needs
Manage the overall relationship with the various business units, agency IT needs and work in partnership with key stakeholders to accomplish IT objectives
Monitor and respond to technical support requests through established ticketing systems
Effectively monitor the day-to-day IT operations, ensuring high levels of service availability and users’ satisfaction for assigned divisions/offices
Collaborate with divisions/offices leads, and the Office of Budget, to ensure that funds are allocated for IT products/services prior to engaging the Office of Procurement and Contract Management
Establish and nurture strong professional relationships with business units, internal teams, and external stakeholders to drive IT project success
Collaborate closely with the Project Management Office (PMO) and assigned divisions to ensure that all IT needs are addressed throughout the entire project lifecycle, from conception to completion
Work closely with the Infrastructure and Cybersecurity Branches to ensure that the integrity, security, and performance of IT systems and infrastructure are incompliance with state and federal regulations
Research and evaluate emerging technologies to suggest or recommend solutions to enhance operational capabilities and efficiency.