Information Technology Manager

Lakeshore Technical College•Cleveland, WI

61d•$73,028 - $91,285•Onsite

About The Position

The Information Technology Manager is responsible for administering and managing the daily operations of all computer-related technologies, including network infrastructure and security, systems administration, communications, and desktop services while aligning the services provided by Information Technology with the strategic priorities of the College. Provide an exceptional customer service experience to both internal and external customers throughout every interaction.

Requirements

Bachelor's degree from a regionally accredited college or university in a related discipline required.
Three to five years of relevant occupational experience required.
Two to three years of demonstrated leadership experience required.
Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook, etc.)
Excellent written and verbal communication skills.
Strong organizational and time-management skills.
Effective interpersonal skills and customer service skills.
Strong critical thinking, decision-making and problem-solving skills.
Effective leadership and team building skills.
Adapt quickly to new and changing technology.
Perform work accurately and thoroughly, with a high level of accountability and attention to detail.
Work independently, as part of a team and/or with minimal supervision.
Present self in a professional, ethical and respectful manner at all times.
Use discretion and maintain a high level of confidentiality.
Prioritize and manage multiple projects or tasks, maintaining deadlines.
Establish and maintain effective working relationships and relate successfully with staff, students and all stakeholders.
Lead, inspire and motivate a team to achieve departmental and college goals.
Flexibility to adapt to and manage through changing environments.
Employment conditional on completion of a Background Information Disclosure (BID) and Motor Vehicle Record (MVR) with the results acceptable to the college.
Valid Wisconsin driver's license is required.

Nice To Haves

Master's degree preferred.
IT certifications (eg., CCNA, CompTIA, CISM, ITIL, etc.) preferred.
Knowledge of Lakeshore's mission, vision, and strategic direction.
Familiarity with different leadership styles and techniques.
Familiarity with current cybersecurity best practices and general network and system administration.

Responsibilities

Direct and support the daily operational activities of the Technology Services department.
Ensure the delivery of high quality, secure and highly available technology services that support the College's mission.
Lead and promote an innovative, customer service-oriented culture to ensure customer satisfaction.
Provide technical design, implementation, and support assistance on all hardware and software operations, including but not limited to; network infrastructure operations, server operating systems, business software applications, cybersecurity, backup and disaster recovery operations.
Plan and support computer system and laptop deployments, as well as software upgrades.
Develop and implement comprehensive technology refresh process and plan.
Develop and manage department budgets.
Work closely with decision makers in other departments to identify, recommend, develop, implement and support cost-effective technology solutions.
Plan system development to meet long-term needs and future operational requirements. Make recommendations on the procurement and implementation of new technologies concerning the replacement of obsolete or inefficient systems.
Provide leadership, operations oversight and coordination for the successful implementation of department and College projects.
Recommend and perform solutions to correct problems in a timely manner.
Test and evaluate proposed hardware and software to determine efficiency, reliability, and compatibility with existing computer system, peripherals and the network.
Responsible for the direction, coordination, supervision, and performance management of team members.
Set clear expectations by establishing roles, responsibilities and setting goals for team members.
Monitor and assess performance, holding team members accountable, and providing ongoing feedback.
Provide guidance and support through training, mentoring, and open communication.
Carry out managerial responsibilities in accordance with the College's policies and procedures.
Collaborate with other departments to ensure cohesive college operations.
Address and resolve any conflicts or issues that arise in a timely manner.
Foster a positive and productive work environment encouraging teamwork and recognizing achievements.
Develop team members by identifying strengths, creating development plans, and offering growth opportunities.

Benefits

Competitive health, dental, and vision insurance
Up to $3,000 in tuition reimbursement annually | Professional development and growth opportunities
6.95% Wisconsin Retirement System (WRS) savings - matched dollar for dollar | 403(b) and 457 retirement savings options
College paid life and disability insurance | Health and dependent care Flex Spending Accounts
Onsite fitness center and walking path | Up to 8 weeks paid New Child Leave
Onsite wellness screenings I Relocation assistance available
Lakeshore also offers generous paid time off starting with 15 days of vacation, 9 days of sick time, 6 days of personal leave,
10 holidays, and a one-week winter break.
Local discounts on food, entertainment, and events | Discounts on cell phone plans and rental cars
Common Read events | Culinary experiences from onsite emerging chefs | Identity theft protection
"Dress for your day" | Employee recognition and appreciation events
Campus closed six Fridays during the summer