Information Technology Manager

French Lick Resort • Herndon, VA

3d

About The Position

Crescent Hotels & Resorts is honored to announce an exciting opportunity for a talented IT Manager for the JW Marriott Reston Station! Experience a new level of luxury at JW Marriott Reston Station, a stunning 28-story landmark that overlooks Reston Row, a lively urban hub filled with top-notch dining and entertainment options. The hotel features 247 rooms spread across 12 floors, setting a new standard for luxury accommodations in the DMV area. With the largest luxury meeting space in Northern Virginia, totaling 35,000 sq ft, it includes two ballrooms with 20-foot ceilings and plenty of natural light from floor-to-ceiling windows and a large skylight. The JW Residences occupy the remaining 16 floors. This impressive architectural gem is conveniently located along the Silver Line Metro, perfectly positioned between Dulles International and Reagan National airports, providing travelers with exceptional access to the capital region and beyond. We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We are looking for our next exceptional team member to join us on our amazing Team. We are committed to providing you with: Generous compensation package An exceptional benefit plan for eligible associates & your family members 401K matching program for eligible associates Discounts with our Crescent managed properties in North America for you & your family members What will you be doing? The IT Manager is responsible for the overall planning, implementation, management, and security of the hotel's technology systems, infrastructure, and data. This role ensures the smooth operation of property management systems, guest technology services, and back-office applications to support hotel operations, guest satisfaction, and compliance with Marriott International standards.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field (preferred).
• 3-5 years of IT management or supervisory experience, preferably in a hospitality or service environment.
• Strong knowledge of hotel systems (PMS, POS, CRM, back-office, Microsoft Office, networking, servers, and cloud solutions).
• Experience managing cybersecurity, data protection, and compliance standards.
• Excellent troubleshooting, problem-solving, and communication skills.
• Ability to work flexible hours, including evenings, weekends, and on-call as needed.
• Strong leadership skills with the ability to train and support a diverse team.
• Marriott Core Competencies Delivering exceptional guest experiences through technology.
• Building and maintaining collaborative relationships.
• Driving innovation and continuous improvement.
• Upholding Marriott's culture and commitment to excellence.

Responsibilities

• Oversee daily IT operations, including property management system (PMS), point of sale (POS), back-office systems, and guest internet services.
• Ensure compliance with Marriott International IT policies, standards, and procedures.
• Manage hotel networks, servers, Wi-Fi, telecommunications, hardware, and software to ensure optimal performance and reliability.
• Provide timely support to associates and resolve technical issues quickly to minimize business disruption.
• Maintain data security, backups, and disaster recovery procedures to safeguard hotel and guest information.
• Partner with Marriott corporate IT teams to implement new systems, upgrades, and cybersecurity initiatives.
• Manage vendor relationships and service agreements related to IT hardware, software, and support contracts.
• Train associates on technology tools and systems to improve productivity and guest service.
• Monitor IT budget, track expenses, and recommend cost-effective solutions.
• Stay current with emerging hospitality technology trends to enhance guest experiences and operational efficiency.

Benefits

• Generous compensation package
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family members

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees