Information Technology Manager/Technical Services
About The Position
We are seeking an experienced and service-focused Technical Services Manager to oversee and support IT and technical services across our three-resort collection in beautiful Islamorada, Florida: Amara Cay, La Siesta and Three Waters Resort. This role is responsible for ensuring reliable day-to-day technology operations while providing responsive technical support to resort leaders, team members, and operational departments. The Technical Services Manager will oversee technical service activities, troubleshoot and resolve technology-related issues, help establish and maintain IT policies and procedures, and support the ongoing technology needs of all three properties. Working closely with resort leadership and departments including Operations, Sales, Catering, and Food & Beverage, this position will play an important role in ensuring our technology infrastructure supports seamless resort operations, meetings and events, and exceptional guest experiences. We invite technology professionals who are hands-on, solutions-oriented, highly responsive, and comfortable supporting a dynamic multi-property hospitality environment to apply and become an integral part of our resort leadership team.
Requirements
- College degree or technical equivalent preferred
- Minimum of 3 years experience providing audio/technical support
- Computer skills in Microsoft office, Excel, Word, PowerPoint, Delphi, Outlook, AE Enterprise, Windows and Mac
- Excellent organizational, interpersonal, communication skills
- Previous supervisory/management experience and skills.
- Experience managing and scheduling projects
Responsibilities
- Oversee and support IT and technical services across three resorts.
- Ensure reliable day-to-day technology operations.
- Provide responsive technical support to resort leaders, team members, and operational departments.
- Oversee technical service activities.
- Troubleshoot and resolve technology-related issues.
- Help establish and maintain IT policies and procedures.
- Support the ongoing technology needs of all three properties.
- Ensure technology infrastructure supports seamless resort operations, meetings and events, and exceptional guest experiences.
Benefits
- Multiple Tiers of Medical Coverage
- Dental & Vision Coverage
- 24/7 Teledoc service
- Free Maintenance Medications
- Pet Insurance
- Hotel Discounts
- Tuition Reimbursement
- Paid Time Off (vacation, sick, bereavement, and Holidays).
- 401K Match
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
