Information Technology Manager I

State of Vermont • Calais, VT

1d

About The Position

The Service Desk Manager is responsible for leading the Service Desk function to ensure high-quality support for all end users across the organization. This role oversees day-to-day service desk operations, ensuring efficient incident and request management, continuous improvement, and exceptional customer service. The ideal candidate brings a blend of technical knowledge, people leadership, and process orientation to support and improve IT service delivery.

A fingerprint-supported background check may be required based on the assigned job duties and location.Who May ApplyThis position, Information Technology Manager I (Job Requisition #54789), is open to all State employees and external applicants.
If you would like more information about this position, please contact [email protected].
Resumes will not be accepted via e-mail. You must apply online to be considered.
Please note that multiple positions in the same work location may be filled from this job posting.Class DefinitionThis is the first level of three in the Information Technology manager series. Management of an information technology activity at a professional level for a department or agency of Vermont State Government. Work involves developing budgets, determining long range plans and short term objectives, and allocating resources and directing program activities and objectives to achieve general policy directives and overall organizational goals. This position may supervise subordinate IT staff. However, the complexity, sensitivity, variety, scope of work and decision making authority, distinguishes the level rather than the number of staff. Work is performed under the general direction of an agency or department manager.
Environmental FactorsWork is performed in a standard office setting. Some travel may be required for which private means of transportation should be available. Work outside of regular work schedule may be anticipated.

Requirements

• Six (6) years or more experience in computer science, business administration, public administration, mathematics, technical operations management or providing support to staff within an Information Technology environment.
• Four (4) years or more in an Information Technology Manager role with a combination of experience in computer operations, information technology management/administration or supervisory responsibilities.

Responsibilities

• leading the Service Desk function
• ensure high-quality support for all end users
• oversees day-to-day service desk operations
• ensuring efficient incident and request management
• continuous improvement
• exceptional customer service
• developing budgets
• determining long range plans and short term objectives
• allocating resources and directing program activities and objectives to achieve general policy directives and overall organizational goals
• supervise subordinate IT staff

Benefits

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 11 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed