Information Technology (IT) Supervisor (Full Time)

AccorHotel • Kohala Coast, HI

1d

About The Position

Information Technology (IT) Supervisor

Be responsible for assisting the resort to maintain the integrity of all IT related systems and ensuring that all IT related hardware and software at the hotel are functioning properly.

What you will be doing:

Provide IT Support to Hotel staff and Guests
To ensure that all computer related software and hardware are working smoothly to support daily hotel operation. Maintain inventory of all hardware and software. Ensuring critical systems, specifically guest HSIA network, PMS, and POS working properly at all times Establishing and maintaining user procedures and hardware familiarization Assisting individual departments with setting up computer and training when needed Establishing and maintaining system security procedures consistent with control requirements and corporate policy. Establishing and maintaining backup procedures for all systems to ensure protection from loss of data and ensuring backups being carried out in accordance with corporate and local policies Conducting self in a professional manner at all times to reflect the high standards of Fairmont Hotels & Resorts Monitor and troubleshoot all the system from IT equipment (such as Servers, Network Switches, printer, etc.) Performing any additional duties as assigned by the IT Director

Requirements

• Excellent organizational, follow-through and communication skills
• Exceptional problem resolution abilities
• Must be committed to team work and achieving team success
• Enthusiastic, driven, self-motivated, ability to work under pressure
• Understanding of Cisco Networking Equipment and familiar with iOS commands
• Understanding of TCP/IP networks
• Understanding of Ethernet cabling standards
• Minimum 1 year of experience in IT

Nice To Haves

• Diploma or Degree in information Technology or relevant certificates preferred

Responsibilities

• Provide IT Support to Hotel staff and Guests
• To ensure that all computer related software and hardware are working smoothly to support daily hotel operation
• Maintain inventory of all hardware and software
• Ensuring critical systems, specifically guest HSIA network, PMS, and POS working properly at all times
• Establishing and maintaining user procedures and hardware familiarization
• Assisting individual departments with setting up computer and training when needed
• Establishing and maintaining system security procedures consistent with control requirements and corporate policy
• Establishing and maintaining backup procedures for all systems to ensure protection from loss of data and ensuring backups being carried out in accordance with corporate and local policies
• Conducting self in a professional manner at all times to reflect the high standards of Fairmont Hotels & Resorts
• Monitor and troubleshoot all the system from IT equipment (such as Servers, Network Switches, printer, etc.)
• Performing any additional duties as assigned by the IT Director

Benefits

• benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘Ohana
• Preferred provider medical/drug/vision benefits starting at competitive prices for employees
• We put you first & value you with employer paid coverage for group life and accidental insurance coverage ($7,500) + Coverage is available for your ‘ohana!
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
• Don’t just live in the moment – own your moment with 11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately
• We go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
• We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)
• Complimentary meals in our employee dining facility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees