Information Technology Supervisor

Colorado Springs Utilities•Colorado Springs, CO

About The Position

Colorado Springs Utilities is seeking a strategic, people‑focused, and technically strong Applications Supervisor to lead our Customer Technology team, with primary responsibility for Oracle Utilities Customer to Meter (C2M) and its integrated customer‑facing systems. This role is ideal for a leader who thrives at the intersection of enterprise applications, customer experience, and utility operations, and who is motivated by delivering reliable, secure, and scalable solutions that directly impact customers and frontline operations. As an Applications Supervisor, you will lead a technical team supporting and enhancing Oracle Utilities C2M and related systems that deliver the end‑to‑end Meter‑to‑Cash process. This role requires strong enterprise systems expertise, cross‑functional leadership, and the ability to drive strategic initiatives, manage complex work, and ensure regulatory and audit compliance.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience.
Minimum of five (5) years of leadership or supervisory experience within Information Technology.
Demonstrated experience supporting or managing enterprise application platforms, preferably in utilities, customer systems, billing, or financial operations.
Strong understanding of application lifecycle management, system integrations, and operational support models.
Proven ability to lead teams, manage priorities, and deliver results in a complex, regulated environment.

Nice To Haves

Experience with Oracle Utilities Customer to Meter (C2M), CC&B, MDM, or similar utility billing and customer platforms.
Knowledge of the Meter‑to‑Cash process within a utility environment.
Familiarity with batch scheduling, middleware, APIs, and integration platforms.
Experience working with customer portals, payment platforms, contact center technologies, or mobile workforce systems.
ITIL, project management, or application‑related certifications.
Experience supporting highly available, customer‑critical systems operating 24/7/365.

Responsibilities

Provide strategic leadership in the planning, development, and execution of Oracle Utilities C2M and customer‑facing application platforms to ensure alignment with organizational objectives and long-term strategic initiatives.
Lead, supervise, and develop a team of Information Technology professionals, fostering a culture of accountability, collaboration, continuous learning, and performance excellence.
Establish clear direction through goal setting, performance management, mentoring, and workforce planning to support both operational needs and organizational priorities.
Serve as a first‑level people leader, ensuring operational effectiveness while supporting employee development, talent retention, and succession planning.
Oversee the daily operation, stability, and performance of Oracle Utilities C2M, including CC&B, MDM, and ODM modules.
Lead and manage a team of applications administrators and developers, providing technical direction, setting priorities, supporting professional development, and ensuring delivery of reliable, high‑quality application services.
Provide oversight of the Software Development Lifecycle (SDLC), ensuring applications are designed, developed, tested, deployed, and maintained in alignment with organizational standards, security requirements, and best practices.
Ensure the stable and reliable operation of Oracle Utilities C2M as the system of record for Customer‑to‑Meter and Meter‑to‑Cash processing, including billing and rate execution, payment and credit processing, meter data ingestion and validation, asset and service point data, and the integration of field and enterprise systems.
Manage system availability, batch processing operations (including ASG‑Zena), integrations, and incident resolution in accordance with established service level expectations.
Facilitate the analysis, escalation, and resolution of complex application and integration issues in partnership with vendors, infrastructure teams, and business stakeholders.
Manage a portfolio of application initiatives, including enhancements, upgrades, and regulatory changes related to C2M and customer-focused systems.
Lead or support projects involving development, system configuration, integrations, testing, deployments, and post-implementation stabilization.
Collaborate with business units to gather requirements, translate business needs into technical solutions, and ensure delivered outcomes align with organizational goals.
Balance competing priorities while maintaining business continuity and operational reliability.
Oversee integrations between C2M and internal and external systems, including payment platforms, customer portals, APIs, contact center solutions, mobile workforce management tools, meter head‑end systems, and enterprise platforms.
Manage vendor relationships, including Statements of Work (SOWs), contract oversight, and invoice approvals.
Partner with Oracle and third‑party vendors to support product upgrades, patches, and strategic roadmap planning.
Ensure applications comply with audit, regulatory, privacy, and cybersecurity requirements.
Enforce IT policies, change management standards, and operational procedures.
Support disaster recovery, business continuity, and data protection initiatives for customer-facing systems.
Participate in enterprise-wide strategic planning, contributing to the development of organizational strategies, business plans, and technology policies.

Benefits

Vacation – Start with 13 days annually, increasing to 24 days with tenure
Personal Leave –3 days per year
Paid Holidays –12 paid holidays per year
Sick Leave – 12 days per year for personal or family health needs
Vacation Buy – Option to purchase up to 40 additional hours annually
Medical Plans: Three comprehensive options, including a $0 premium High-Deductible Health Plan (HDHP) with Health Savings Account (HSA) eligibility
Zero Health: Access to hundreds of medical services at no cost
Dental & Vision: Two dental plans and one vision plan
Family Building-Benefits: Support for fertility, preservation, adoption, and surrogacy
Wellness Program: A voluntary program that rewards you for prioritizing self-care! If you're enrolled in our medical plan, you and your spouse can earn up to $600 in HRA or HSA contributions by completing healthy activities
Flexible Spending Accounts (FSA): Pre-tax contributions for healthcare and dependent care expenses
Health Savings Account (HSA): Available with HDHP
Pension Plan: Colorado PERA provides retirement benefits and peace of mind
Supplemental Retirement Plans: PERAPlus 401(k), MissionSquare Roth IRA, and 457 plans
Disability Coverage: Short-Term and Long-Term Disability insurance available
Life Insurance: Employer-paid coverage with optional supplemental plans
Long-Term Care Insurance: Available for purchase to support extended care needs
Employee Assistance Program (EAP): Confidential support for mental health, stress, legal, financial, and work-life balance
Tuition Reimbursement: Up to $5,250 annually to support continued education
Public Service Loan Forgiveness: As a qualifying employer, your student loan payments may be eligible for loan forgiveness