.

Phoenix Defense, LLC. • University, FL

17d

About The Position

The Information Technology (IT) Manager reports to the Deputy General Manager and oversees Phoenix Defense’s IT department staff and other technical operations. The role identifies company technology needs, plans and executes updates and enhancements to IT infrastructure, and ensures employees’ technical issues are resolved efficiently and effectively. Support covers company facilities in Orlando, Florida, and Gilbert, Arizona, as well as remote employees in the United States and overseas.

The manager supervises and mentors IT staff; procures and maintains IT infrastructure; develops the IT Annual Operating Plan; oversees LAN/WAN implementation; and manages infrastructure security, including penetration testing and responses to threats. The role advises business decision makers on technology, evaluates and addresses compliance with Cybersecurity Maturity Model Certification (CMMC) standards, and works to maintain network performance and infrastructure aligned with organizational needs. Responsibilities also include designing and implementing data communications, hardware, software, and leased capabilities such as Office 365; monitoring IT performance indicators; planning for systems requirements; documenting configurations, updates, and procedures; establishing IT guidelines and standards; and escalating unresolved issues to appropriate internal teams.

The position operates in an office and/or computer lab environment. U.S. citizenship is required due to the nature of the work. The employee must be able to obtain and maintain a secret clearance.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, Information Systems Security, or a related technical field.
• Experience with CMMC compliance.
• At least 10 years of experience supporting IT projects or programs, networking, integration, and/or systems engineering.
• Experience with security protocols, IT systems, and networking infrastructures.
• Highly proficient written and oral communication skills.
• Supervisory experience.
• U.S. citizenship is required due to the nature of work performed at the facility.
• Ability to obtain and maintain a secret clearance.
• Knowledge of the practical application of computer technology, including principles, techniques, procedures, and equipment used in the design and production of goods and services.
• Ability to identify complex problems, review related information, develop and evaluate options, and implement solutions.

Nice To Haves

• Microsoft, Cisco, Linux, or similar certification.

Responsibilities

• Manage and supervise the IT team, including network, hardware, and software skillsets.
• Mentor IT staff in networking, security vulnerabilities, people skills, troubleshooting, and related areas.
• Procure and maintain company IT infrastructure.
• Create the IT Annual Operating Plan (AOP).
• Oversee implementation of LAN/WANs using switch and router technology.
• Monitor and manage IT infrastructure security, including penetration testing and responding to threats.
• Identify technology needs and make recommendations to business decision makers.
• Evaluate the company’s adherence to CMMC standards and address areas of noncompliance.
• Keep abreast of technological trends and ensure IT infrastructure meets organizational needs.
• Establish and maximize network performance.
• Design and implement data communications, hardware, and software systems, including leased capabilities such as Office 365.
• Plan and monitor information technology key performance indicators.
• Conduct short- and long-term planning to meet communications, hardware, and software system requirements.
• Document system configurations, updates, and new procedures.
• Conduct initiatives and research to establish IT guidelines, best practices, and standards.
• Follow standard procedures for escalating unresolved issues to appropriate internal teams.
• Manage corporate processes such as safe data archival and backups, catastrophic recovery, and employee onboarding procedures.
• Document changes to network topology, configuration, and equipment setup.
• Proactively monitor security safeguards and respond to cyber threats.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager