Information Technology (IT) Intern - Summer 2027

RHI Magnesita

About The Position

This paid internship offers the opportunity to build practical technical skills, work with enterprise technology, and gain exposure to how IT supports manufacturing operations at a global company. As an Information Technology (IT) Intern, you'll gain hands-on experience supporting the technology that keeps a global manufacturing organization running. Working alongside experienced IT professionals, you'll help solve technical challenges, support business-critical systems, and contribute to projects involving end-user support, infrastructure, cybersecurity, and enterprise applications.

Requirements

Currently pursuing a degree in Information Technology, Computer Science, Information Systems, Cybersecurity, Engineering Technology, or a related field.
Basic understanding of computer hardware, software, networking, and Microsoft Office applications.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent communication and customer service abilities.
Ability to work independently and collaborate effectively within a team environment.
Strong organizational skills and attention to detail.

Nice To Haves

Experience with Windows operating systems and Microsoft technologies.
Familiarity with IT ticketing systems or technical support environments.
Exposure to networking concepts, cybersecurity fundamentals, or system administration.
Previous internship, academic project, campus organization, or other technology-related experience.

Responsibilities

Provide first-level technical support for employees across the York facility.
Serve as an initial point of contact for IT support requests, helping to triage and resolve issues or route them appropriately.
Assist with troubleshooting hardware, software, printer, mobile device, and network connectivity issues.
Support the setup, deployment, configuration, and maintenance of computers and technology equipment.
Help manage user accounts, password resets, permissions, and access requests.
Maintain accurate IT asset inventories, hardware records, and software licensing information.
Participate in hardware upgrades, equipment deployments, and technology refresh initiatives.
Create and maintain technical documentation, user guides, standard operating procedures, and knowledge base articles.
Support IT projects involving infrastructure, systems, and business applications.
Assist with testing, implementation, and documentation of new technologies and processes.
Identify opportunities to improve processes, enhance user experience, and increase operational efficiency.
Follow cybersecurity and data protection best practices and support compliance-related initiatives.