Information Technology (IT) Administrator

Meeting Street Schools•Charleston, SC

19h•Onsite

About The Position

The IT Administrator is a salaried, exempt role with a broad range of responsibilities providing support to all school-based staff and students to ensure effective application of various technology and resources within the classroom. Through regular testing and maintenance, the IT Administrator helps to improve the student and classroom experience, enhance student performance, and increase operational efficiency. This role is essential in maintaining the technological infrastructure that supports instructional excellence and high student achievement. The IT Administrator is expected to operate with urgency, precision, and a service mindset, consistently delivering at a high standard across all schools. This position reports to the Senior IT Administrator and is a key member of the network operations team, providing support across all schools in the network. This role will be required to perform other duties as assigned to support the needs and priorities of the organization. Meeting Street Schools retains the right to change or assign other responsibilities as necessary.

Requirements

Proficiency with Microsoft Office Suite and G-Suite
Demonstrated success supporting technology infrastructure in a complex organization with high service expectations
A commitment to the mission and core values of Meeting Street Schools and an unwavering belief that all students can succeed

Nice To Haves

4+ years, or equivalent, of proven experience in IT Support and Network Administration, with a strong track record of successfully implementing new systems and enhancing operational efficiency
Bachelor’s degree in Computer Science, Business Administration, or a related field preferred; equivalent experience may be considered
Experience working in educational or nonprofit environments is a plus
Strong project management skills with the ability to prioritize tasks and balance competing deadlines
Excellent communication and interpersonal skills to collaborate effectively with team members, school leaders, and student families
Strong problem-solving skills and the ability to work independently in a fast-paced environment

Responsibilities

Establish and uphold proactive systems, including inventory, for hardware management that reflect best-in-class practices and organizational standards of excellence
Conduct routine testing and maintenance of all technology equipment to ensure optimal functionality and reliability
Provide recommendations on device replacement or outsourced maintenance, as needed
Manage the delivery, installation, and set up of new devices and equipment
Oversee the implementation of digital education platform subscriptions
Manage internet network access and security
Train staff and teachers on essential software and equipment to enhance usability and efficiency
Troubleshoot and resolve hardware and software issues while providing clear communication on resolution timelines
Serve as the network expert for assigned digital education platforms
Evaluate new digital platforms for compatibility with existing systems and identify required implementation steps
Assist with the management of class rosters for digital education platforms
Provide new staff with necessary equipment, software accounts, and email addresses
Ensure collection of all issued technology from departing staff; deactivate access to email and all other services
Provide on-site Audio/Visual support for school events and standardized testing days
Serve as a liaison between the school and MSS network and school district, as applicable
Proactively monitor and manage the ticketing system: for incoming requests, ensuring timely and accurate responses
Champion our values of exceptional teaching, innovation and growth mindset, life-changing student achievement, and gratitude and responsibility
Commit to constant professional and personal growth through reflection, feedback, and collaboration
Participate and engage in school and community events