Information Technology Intern

Helena Agri-Enterprises, LLC • Collierville, TN

6h • Onsite

About The Position

Interns with the Information Technology (IT) team at Helena work closely with the Help Desk Technicians to document business processes from beginning to end and identify opportunities for enhancements and improvements. The IT intern will also assist the analysts in the implementation of custom technology enabled solutions and other IT projects as assigned.

Requirements

• One year of college pursuing a Business Information Systems or Computer Information Systems degree is required.
• Fundamental knowledge of Windows 10 and 11 operating systems is required.
• Ability to communicate effectively with peers, leaders, subordinates, technical staff and users.
• Organizational skills.
• Valid U.S. driver's license is required to drive a company vehicle. Must be able to meet all company requirements to drive a Helena vehicle.
• Computer skills including working knowledge of Microsoft Office are required.
• Ability to read, write and speak in English is required.
• Successful completion of a drug test and background check is required for all positions at Helena.

Nice To Haves

• Communicating in Spanish is a valuable skill at Helena.

Responsibilities

• Assists the help desk with ticket troubleshooting, responses and resolutions.
• Collects, analyzes and creates graphical data representations.
• Presents findings and makes recommendations to the IT leadership team.
• Documents business processes from beginning to end.
• Identifies inefficiencies and opportunities for improvement in business processes.
• Assists in implementing custom technology enabled solutions
• Ensures that confidential information that is learned through the course of employment with Helena remains confidential.
• Provides excellent customer service to all internal and external customers.
• Other work-related duties as assigned by leader.
• Reliable and regular attendance is required.
• Follows all company policies and procedures.

Benefits

• Temporary positions at Helena are eligible for Helena's robust 401(k) Savings Plan that offers you a 100% company-match up to 5% starting on your first day.
• Three-year vesting on company match with 1,000 hours of service.
• Access your earned pay between paydays through Earned Wage Access (EWA) with DailyPay.

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree
• Number of Employees: 101-250 employees