Information Technology Intern
About The Position
What is iManage U? iManage U provides students the chance to experience a dynamic, rapid growth technology company firsthand. iManage will provide a structured program which delivers project-based activities, improved knowledge of business fundamentals, tackling complex problem solving, collaboration, team building, and some fun experiences along the way! This year, our paid internship program will kick-off on Monday, June 8th and will run through Thursday, August 13th. This internship will be based out of our downtown Chicago office, with activities requiring in-person presence. Goals of the Program: iM Making An Impact: Leave your mark on your team by owning and completing assigned projects iM A Mentee: Learn from teammates across departments & gain perspectives from a diversity of people iM A Connector: Meet & connect with as many interns and iManage employees as possible iM Inspired: Learn from our leadership team and ask questions during our lunch and learns iM Social: Enjoy intern events, and everything iManage has to offer this summer Being an intern on our Information Technology team means…. You will gain hands-on experience across multiple areas of IT operations, including service desk support, infrastructure management, enterprise systems administration, and workplace technology enablement. This role provides exposure to the full spectrum of IT functions that keep a modern technology company running. You’ll work alongside experienced IT professionals to support end users, maintain systems, assist with infrastructure projects, and help implement technologies that enhance employee productivity. This internship is designed to build a strong technical foundation while developing your problem-solving, communication, and project management skills. We are furthermore expanding the candidate’s personal technical abilities, while empowering a path for continued growth within the technology space.
Requirements
- Currently pursuing a bachelor’s degree in Computer Science, Information Technology, Management Information Systems, or related field
- Strong interest in learning about IT operations, systems administration, and enterprise technology
- Excellent communication skills with the ability to explain technical concepts to non-technical audiences
- Comfortable working in a collaborative team environment and taking initiative on projects
- Working knowledge of Microsoft Windows, macOS, Microsoft 365, and common business applications
- Familiarity with IT service management principles and ticketing systems (experience with FreshService or similar tools is a plus)
Nice To Haves
- Basic understanding of networking concepts, virtualization, cloud services, or scripting/automation (preferred but not required)
Responsibilities
- Service Desk Operations: Provide first-line technical support to employees, respond to service requests, troubleshoot hardware/software issues, and escalate complex problems to appropriate teams
- Infrastructure Support: Assist with network monitoring, server maintenance tasks, backup verification, and infrastructure documentation projects
- Enterprise Systems: Support administration of enterprise platforms including Active Directory, Microsoft 365, endpoint management tools, and identity management systems
- Workplace Technology: Deploy and support conference room technologies, collaboration tools, and productivity applications; assist with technology onboarding for new employees
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What This Job Offers
Career Level
Intern
