IST Intern

PRTC•Alexandria, VA

6d•$20 - $28•Onsite

About The Position

The Virginia Railway Express (VRE) is recruiting for an Information Technology (IT) Intern to work in a part-time temporary position in our Information Technology Department at our headquarters in Alexandria, VA. The typical schedule will be Monday – Friday, during the school year with the opportunity to work additional hours during breaks and summer months. The IT Intern will apply theoretical and practical classroom knowledge to assist in the support and stable operation of VRE’s in-house information technology systems, while gaining real-world IT experience incrementally.

Requirements

Current enrollment in an associate’s or bachelor’s degree program in Information Technology or a related field or recent graduate accepted for enrollment in post-graduate studies in information technology for the Fall 2026 semester
Ability to conduct research into IT issues and products
Ability to present ideas in user-friendly language
Strong written and oral communication skills
Self-motivated and directed with a keen attention to detail
Skill in analyzing and solving problems
Skill in prioritizing and executing tasks
Strong customer service skills with experience working in a team-oriented and collaborative environment
Valid Driver’s License

Responsibilities

Install, configure, maintain, and optimize hardware, software, communication links and user workstations under the supervision of VRE’s IT departmental staff in a production environment
Diagnose, resolve, and document hardware and software systems
Provide end user training and support
Install, diagnose, repair, maintain, and upgrade PC, network hardware, and other equipment to ensure optimal performance and provide end-user assistance
Troubleshoot problem areas (in person, by phone, or via email) and ensure proper computer operation so that end users can accomplish business tasks. This includes providing hands-on help at the desktop level.
Receive, prioritize, document, and actively resolve end-user help requests using diagnostics and help request tracking tools
Gain exposure to and provide cybersecurity support