Information Technology Intern - Tice

Goodwill Southwest Florida•Fort Myers, FL

35d•Onsite

About The Position

Based in Fort Myers, Florida, Goodwill of Southwest Florida is committed to serving people with disabilities and disadvantages by offering life-changing opportunities to achieve independence., Goodwill Industries of Southwest Florida works with the community providing support in mission services, retail and donated goods, and business development. Description of Responsibilities: Under supervision of the IT Technical Support Manager, installs, maintains, troubleshoots and upgrades computer hardware, software, and peripheral equipment. Makes recommendations regarding hardware and software acquisitions. Performs general technical support functions, including assembly, configuration and maintenance of the electronics and computer equipment. Ensures that all donated electronics are processed in an efficient manner. Other duties may be assigned as prescribed within the scope of this job. Performs related work as assigned.

Requirements

Valid Florida License for a minimum of 4 years.
Completion of two years of college-level coursework in computer science preferred. Information technology or a related field and two years of general computer installation, maintenance and repair experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above.
Must remain current on technological trends in hardware, software, peripherals and networking systems.
Computer hardware, software and peripherals such as central processing units, servers, monitors, cables, network systems, printers, plotters and modems
Procedures for installing, configuring, upgrading, troubleshooting and repairing applicable software, hardware and peripherals
Techniques for explaining technical concepts and procedures to non-technical users.
Windows Server environment
Troubleshooting and solving hardware and software problems
Must have working knowledge of PC as well as appropriately identify computer components
have a working knowledge of operating systems and other relevant software programs
Communicating effectively.
Stamina to maintain attention to detail despite interruptions.
Vision to read printed materials and a computer screen
Hearing and speech to communicate in person and over the telephone
Lifting 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 50 pounds.
Occasionally exposed to extreme atmospheric conditions (temperature, noise, fumes, dust, etc)

Nice To Haves

A+ Certification is a plus.

Responsibilities

Installs, maintains, troubleshoots and upgrades computer hardware, software, and peripheral equipment.
Makes recommendations regarding hardware and software acquisitions.
Performs general technical support functions, including assembly, configuration and maintenance of the electronics and computer equipment.
Ensures that all donated electronics are processed in an efficient manner.
Other duties may be assigned as prescribed within the scope of this job.
Performs related work as assigned.