Information Technology Help Desk Technician
About The Position
The Orange County Fire Authority (OCFA) is recruiting to fill one (1) Information Technology Help Desk Technician position, which will provide support to the IT and Communication Services Department. This recruitment will fill the current vacancy and establish an eligibility list for future vacancies. Incumbents are responsible for performing first level help desk activities in support of the department. The IT Help Desk Technician is the first level in a seven level information technology series. The IT Help Desk Technician is distinguished from other classifications by its help desk responsibilities.
Requirements
- High School Diploma, or General Equivalency Degree (GED)
- One year of troubleshooting computer problems in a help desk setting
- Fingerprinting and background check
- Reference check
- DMV check
- Licensure/certification check
- Oath of allegiance to the United States of America and the State of California
- Proof of eligibility to work in the United States in accordance with Immigration and Reform Control Act of 1986
- Successful completion of a pre-employment medical exam including a drug screen
Nice To Haves
- 1 year of desktop support in an enterprise environment
- 1 year of experience with ordering and managing mobile technologies
- 1 year of experience with Mobile Device Management and Help Desk Ticketing Software
Responsibilities
- Performing first level help desk activities in support of the department.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
