Information Technology Engineer

MONARCH•Albemarle, NC

1d•$18•Onsite

About The Position

The primary responsibility of the Information Technology Engineer is to provide IT assistance to agency staff members by fielding questions and resolving user problems as they occur. Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity. Since 1958, Monarch has been about helping others and improving lives. Our caring, supportive team of professionals provides services that help people thrive. If you’re looking for a career with purpose, we have a place for you at Monarch. We see the possibilities that exist for people living with mental illness, substance use disorders, intellectual and developmental disabilities and traumatic brain injuries and we help others see them as well. At Monarch, you’ll see the impact of your work every day when a man with a disability achieves his dream of finding a job, when a woman struggling with addiction walks into treatment for the first time or when a child facing a mental health crisis finds comfort and support. You can make a difference. Join us today! Monarch is nationally accredited by The Joint Commission and committed to providing the highest quality health care for the people we support.

Requirements

Associates: Information Technology, High School Diploma (Required)
Drivers License (Valid) - USA
Computer Science Experience | 0-1 Years | Required
Information Technology Experience | 0-1 Years | Required

Responsibilities

Assist with quality assurance of assets in inventory, deployed assets, and the procurement process for all agency IT equipment.
Assist in maintaining agency information technology assets to provide for optimum use of telecommunications and computer resources.
Provide training for agency staff members in the usage of computers and telecommunications systems as well as assisting with new equipment installations at a variety of sites and new office startups.
Work cooperatively with a team to analyze and maintain existing hardware and software capabilities as well as the installation and upgrade of operating systems and application software when needed.
Utilize best practices in troubleshooting a variety of hardware and/or software issues and perform "root cause analysis" in conjunction with users with varying technical knowledge.
Provide courteous and professional customer service while troubleshooting issues over the phone and resolve customer issues promptly.
Record all Information Technology support requests in the agency helpdesk ticket system and prioritize service request response.
Follow and maintain HIPAA standards for various levels of security and confidentiality.
Provide on-call support as assigned.
Attend and actively participate in meetings and training as required.
Maintain certification in all agency, state and federal training requirements.
Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific information technology areas.
Demonstrate knowledge of emergency procedures and assists in crisis situations.
Complete all other relevant responsibilities as assigned by the supervisor.
Drive and travel as required.