Information Technology Director

City of Converse•Converse, TX

2d•$110,000 - $120,000•Onsite

About The Position

The Information Technology Director is an executive leadership role reporting to the City Manager. The position establishes strategy, policy, and operational governance for the City of Converse's technology infrastructure. The Director oversees municipal IT operations supporting public safety, public works, administration, and finance. Key priorities include modernizing digital systems, strengthening cybersecurity, directing vendor relations, maintaining business continuity, and exploring innovative process improvements aligned with organizational goals. The ideal candidate is an experienced municipal technology leader who bridges strategic planning and hands-on problem-solving. The successful candidate is strategic & collaborative, a hands-on project manager, security & service-focused, and a clear communicator.

Requirements

Bachelor’s degree from an accredited college or university in Information Technology, Computer Science, Management Information Systems, Cybersecurity, Business Administration, Public Administration, or a closely related field.
An equivalent combination of relevant education, training, certifications, and experience may be considered.
Seven years of progressively responsible professional information technology experience.
At least four years of management, supervisory, administrative leadership, or technology program leadership experience.
Experience overseeing infrastructure, cloud services, enterprise applications, cybersecurity, technical support, vendors, projects, budgets, and business continuity.
Experience leading complex technology implementations, migrations, upgrades, or provider transitions.
Experience managing, administering, supporting, or optimizing Tyler Technologies Incode or comparable financial enterprise resource planning (ERP) software in a municipal, public-sector, or similarly complex environment.
Experience managing Barracuda Networks products or directly overseeing a comparable enterprise cybersecurity environment.
Proficiency overseeing Microsoft 365, cloud-based storage, cybersecurity tools, identity and access management, and enterprise resource planning systems.
Experience managing third-party technology vendors and holding providers accountable for service delivery.
Experience streamlining business processes through automation, workflow redesign, integration, or improved technology use.
Ability to respond to or coordinate after-hours support for critical technology incidents.
Must possess or obtain a valid Texas driver’s license and maintain an acceptable driving record.
Must be able to travel between City facilities and work locations.
Must be available to provide management oversight or backup coverage after hours and to coordinate response to critical incidents, planned maintenance, or emergency operations.
May be designated as essential personnel for emergency response, continuity of operations, and disaster recovery.
Must successfully complete applicable background, credential, driving-record, and pre-employment requirements.

Nice To Haves

Municipal or other public-sector technology leadership experience is preferred.
Experience supporting police, fire, utilities, emergency management, courts, finance, payroll, human resources, records, or other essential operations.
Experience developing cybersecurity, incident response, business continuity, and disaster recovery programs.
Experience evaluating or implementing AI, automation, analytics, or emerging technology initiatives.
Experience presenting recommendations to a city manager, city council, governing board, or executive leadership team.
Relevant certifications such as CISSP, CISM, Security+, PMP, ITIL, Microsoft Azure, Microsoft 365, Cisco, Barracuda, or comparable credentials.
Experience overseeing DOCUmation-supported solutions is helpful but not required; experience with comparable document management, managed print, scanning, workflow, or managed technology service providers is acceptable.

Responsibilities

Serve as the City’s contract and service-management lead for DOCUmation-supported print, scanning, document workflow, and managed technology services.
Monitor equipment performance, licensing, service levels, costs, cybersecurity, and vendor deliverables; coordinate service requests and escalations; and evaluate secure electronic workflows and automation.
Ensure City records remain accessible, exportable, and compliant with applicable retention practices.
Oversee telephone networks, internet connectivity, and full-lifecycle mobile device management.
Coordinate audiovisual systems for City Council, emergency operations, and court operations, while managing the technology backbone of security cameras and physical access-control systems.
Develop a responsible framework for evaluating AI in workflow automation and data analysis.
Coordinate pilot projects, mandate human oversight, and establish strict safeguards for AI implementation.
Lead onsite process reviews to eliminate unnecessary steps, duplicate data entry, and paper-based routing.
Measure improvements in processing time, cost, and security, and provide change-management and training support for new systems.
Serve as the primary contact for all tech vendors and managed service providers, establishing service standards and monitoring contract deliverables, costs, and SLA response times.
Coordinate solicitations, evaluations, and contracts with Finance, Purchasing, and Legal.
Lead seamless vendor and platform transitions ensuring data ownership, secure export, and knowledge transfer.
Mandate that departing providers return all City data and credentials, ensuring the City maintains direct, exclusive control over all critical administrative accounts, domains, certificates, and backups.
Establish and maintain a documented after-hours response and escalation process for critical incidents, planned maintenance, and emergency operations.
Provide management oversight and backup coverage when designated IT services are unavailable or when an incident affects public safety, cybersecurity, essential City services, or multiple departments.
Escalate to the appropriate third-party vendor when an issue involves a vendor-managed system, exceeds internal technical capability or access, requires warranty or contractual support, or cannot be resolved within established response and recovery targets.
Coordinate participation in the Emergency Operations Center, schedule low-disruption maintenance, and document incident causes, impacts, actions, and resolutions.
Develop, maintain, and test IT Continuity of Operations and Disaster Recovery plans via documented backup-restoration tests and recovery exercises.
Identify single points of failure and establish recovery priorities, backup requirements, and recovery-time/point objectives.
Coordinate continuity planning and recommend system redundancy for emergency management, public safety, Finance, HR, Municipal Court, and utility services.
Administer the IT budget and manage the Technology Services Fund.
Evaluate total cost of ownership to develop multiyear cost projections and lifecycle-replacement schedules for infrastructure, hardware, software, licensing, cybersecurity, telecommunications, and professional services.
Draft and review RFPs, RFQs, IFBs, and purchase specifications, and prepare agenda materials and fiscal-impact analyses for City Manager or City Council approval.
Maintain a highly accurate Citywide inventory of technology systems, devices, applications, licenses, contracts, warranties, and subscriptions.
Plan for the secure replacement, transfer, reuse, retention, and disposal of all technology assets and data.
Build a customer-focused tech culture by overseeing service requests, troubleshooting, user access, account administration, and equipment deployment.
Prioritize issues by cyber risk, public safety, and operational urgency, ensuring corrective action on recurring problems.
Supervise and evaluate IT employees while promoting professional development, cross-training, succession planning, and relevant certifications.