Information Technology Business Analyst III

TX-HHSC-DSHS-DFPS • Austin, TX

2d • $5,798 - $9,508 • Remote

About The Position

DFPS is undertaking a multi-phase initiative to modernize its case management system and replace the legacy IMPACT platform with a new Comprehensive Child Welfare Information System designed to better support the agency’s mission and operational needs. Building on the agency’s legislative planning effort, including development of the December 2024 transition report to the Texas Legislature, stakeholder engagement activities, market research, and legislative funding approved in 2025, DFPS is now moving from planning into implementation readiness for a modern, modular, cloud-based solution. This effort includes strategic planning, business process redesign, federal CCWIS and APD readiness activities, procurement and vendor onboarding support, data quality and migration planning, interoperability and bidirectional data exchange planning, organizational readiness, training support, and design activities.

DFPS is seeking professionals to serve as members of the Case Management Transformation Program (CMTP) team. Positions in this role support DFPS’s Comprehensive Child Welfare Information System (CCWIS) modernization initiative and work collaboratively with program, operational, and information technology partners.
The individual selected will represent the Special Investigation Division and contribute to business process analysis and redesign, solution design activities, requirements development, and the review of project deliverables. This role ensures alignment with DFPS child welfare practice, policy, federal CCWIS requirements, and stakeholder needs for the Special Investigation Division.

This position is a full-time position that includes other State of Texas benefits as described in this SAO site: http://www.sao.texas.gov/SAOReports/ReportNumber?id=18-704

Why this work matters?
DFPS’s mission is to protect children, support families, and promote safe, stable, and permanent outcomes. A modern, well-designed child welfare information system is essential to that mission—enabling frontline staff to spend more time supporting children, families, and vulnerable adults and less time navigating outdated processes and tools. Allowing stakeholders to access the data needed to make important decisions for those DFPS serves. This work directly contributes to improved decision‑making, stronger accountability, better data quality, and more timely services, helping ensure DFPS can meet its responsibilities to Texas children, families, and vulnerable adults now and in the future.

Requirements

• Bachelor’s degree from an accredited college or university, or equivalent professional experience may substitute for formal education on a year‑for‑year basis. (Example: Four years of relevant experience may substitute for a bachelor’s degree, and vice versa.)
• Minimum of five (5) years of overall DFPS experience, with most recent being in the previous two (2) years
• Work history as a Special Investigator for a minimum of 2 years
• Experience managing others at DFPS.
• Experience participating in business process, system, or IT modernization initiatives
• Experience with collaborating across program and technical teams
• DFPS policies, practices, and workflows
• DFPS organizational structure, business processes, and service delivery environment
• Knowledge of current DFPS applications
• Familiarity with Special Investigation Division operations within the assigned area of responsibility
• Strong communication skills and the ability to communicate with all stakeholder audiences to include technical, non-technical, management, executive staff, internal and external stakeholders
• Business process analysis and documentation
• Ability to translate program needs into clear business or functional requirements
• Strong written and verbal communication skills
• Ability to review and evaluate system designs and project deliverables
• Ability to cross collaborate with program, technical, and vendor teams
• Ability to work effectively in a large, complex organizational environment
• Ability to manage multiple priorities and adapt in a fast-paced project setting
• Ability to analyze problems, identify risks, and recommend practical solutions
• Proven ability to contribute as a collaborative team member on large-scale, multi-program IT initiatives

Nice To Haves

• Relevant certifications (e.g., project management, business analysis, or CCWIS-related training) are preferred but not required.
• Experience working on large-scale IT or system modernization projects
• Experience supporting design, implementation, or readiness activities for technology solutions in child welfare or human services environments
• Knowledge of federal CCWIS requirements and guidance

Responsibilities

• Participate as an active member of the CMTP project team throughout the duration of the project (Project is slated to end FY 2032)
• Analyze current child welfare business processes and support future-state process design
• Contribute subject matter expertise to requirements development, solution design, and system reviews
• Review project documentation, vendor deliverables, and solution concepts for alignment with DFPS program and operational needs
• Collaborate with DFPS program staff, IT teams, and vendors to support implementation readiness activities
• Provide input on risks, dependencies, and operational impacts related to system modernization
• Support cross-functional coordination between business and technical stakeholders
• Attend conferences, consult with counterparts at other agencies, conduct research online, and follow emerging trends to ensure that business practices are efficient, effective, and contemporary, meeting current industry standards.
• Evaluate business operations, identify opportunities for improvement, and design and recommend solutions to improve business operations through policy development and revision, proposals, and reviews with division leadership.
• Collaborate with stakeholders to plan and evaluate internal functions, program activities, business development strategies, and technical processes to ensure business needs are met.
• Collaborate with users and team members to understand and document business processes and provide training on business solutions, applying change management principles.
• Communicate planning and key decisions by program and IT leadership and management to appropriate audiences.
• Work with internal and external stakeholders to align technology solutions with business strategies.
• Contribute to the business case process and develop corresponding documents as required.
• Ensure stakeholders’ expectations are met and identifies and resolves disconnects through negotiation or governance mechanisms.
• Develop and coordinate other special projects and perform other duties as assigned

Benefits

• 100% paid health insurance for you, and 50% paid for eligible family members
• Retirement plans with lifetime monthly payments after five years of state service
• Options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave
• Optional dental, vision, and life insurance
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment
• Public Service Loan Forgiveness

What This Job Offers

• Job Type: Full-time
• Career Level: Senior