Information Technology Apprentice

State of Ohio • Columbus, OH

2d • Onsite

About The Position

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting. Unusual Working Conditions: Incumbents will serve a defined-term of no more than two years in this classification; an evaluation period will be conducted after three months of employment. Hourly wage will be paid at step 1, unless otherwise specified by collective bargaining agreement or rules outlined in the ORC/OAC. The final candidate selected for the position will be required to undergo a criminal background check. Rule 5123-2-02, “Background Investigations for Employment,” outlines disqualifying offenses that will preclude an applicant from being employed by the Department of Developmental Disabilities. All answers to the supplemental questions must be supported by the work experience/education provided on your civil service application. No additional materials will be accepted after the closing date. To request a reasonable accommodation due to disability, please contact Terry Penn at [email protected] Join Our Team! Accepting applications for an Information Technology Apprentice Who Are We? The Ohio Department of Developmental Disabilities (DODD) mission is to partner with people and communities to support Ohioans with developmental disabilities and their families in realizing their version of a good life. Ohio is the heart of opportunity, and we envision Ohio as the best place in the nation for people with developmental disabilities to thrive. Our core values reflect our focus on the experience of each person we support: Inclusion Partnership Respect

Requirements

• 1 course or 2 months experience in Information Systems/Information Technology, or a related field including but not limited to: Software Engineering/Development, Data Analytics/Business Intelligence, Database Administration, Network, IT Security and Help Desk/Customer Support -Or equivalent of Minimum Class Qualifications for Employment noted above.
• Information Technology
• Computer Literacy
• Clerical & Data Entry
• Operational and Administrative Support
• Active Learning
• Continuous Improvement
• Adaptability

Responsibilities

• Assists with basic program coordination tasks under direction of supervisory staff; maintains routine logs, schedules, and documentation to support divisional operations.
• Provides general administrative support for program staff (e.g., prepares and distributes routine correspondence, updates forms and files, organizes materials, assists with standard reporting needs).
• Performs data entry and maintains electronic and hard-copy records accurately in accordance with agency standards; ensures information is properly filed, stored, and retrievable for division use.
• Responds to general inquiries from staff, consultants, and external partners; routes complex questions or issues to appropriate personnel for resolution.
• Tracks routine program activities (e.g., assignment statuses, submission requirements, processing queues) and notifies senior staff of issues requiring attention or escalation.
• Supports scheduling and meeting coordination (e.g., preparing agendas, reserving rooms, arranging virtual meeting links, documenting attendance, organizing materials).
• Assists with monitoring consultant compliance with established procedures and requirements; verifies documentation is complete and alerts senior staff to discrepancies.
• Helps ensure consultants receive timely payment by gathering required information, confirming completion of tasks, and supporting standard processing steps.
• Receives incoming assets and equipment; tags, logs, and prepares items for proper distribution across the division in accordance with inventory procedures.
• Provides general assistance with maintaining inventory records, tracking movement of assets, and reporting issues related to missing, damaged, or untagged equipment.
• Supports assigned program or operational tasks as directed and performs other related duties as required.
• Provides a backup to ITS procurement & timekeeping processes.
• Monitors maintenance & physical security issues for Information Technology Services.
• Redirects any requests for Information Technology Services support to the ITS Call Center &/or submits an ITS Call Center ticket on the behalf of a user.
• Supports the division’s call for elevated levels of customer service & turnaround.
• Train/advise any assigned peers to be a backup in all duties.
• Performs other related duties as assigned.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed