Information Technology Application Support Analyst - Planview

Regions Bank•Atlanta, GA

1d•$105,057 - $134,270•Onsite

About The Position

At Regions, the Information Technology Application Support Analyst supports software systems, provides troubleshooting, technical assistance, installation, and training to software users. This position also ensures that application support documentation is maintained to the highest quality. Primary Responsibilities Obtains information on application design and functionality to propose solutions to end users Responds to client inquiries concerning software operation and troubleshoots system software and operator complications Monitors routine and critical processes and workflows to proactively identify problem trends Assists with application implementations and configuration Performs root cause analysis and provides technical solutions to production related application errors Performs application testing in various environments Deploys service releases, patches, requests, and customizations which may include regulatory and compliance mandatory dates Resolves complex problems or issues Oversees multiple processes and may act as procedural expert regarding policies, guidelines, or processes Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices May act as lead to less experienced associates May act as subject matter expert (SME) This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

Bachelor's degree in a related field and seven (7) years of related experience
Or Associate's degree in related field and nine (9) years of related experience
Or High School Diploma and eleven (11) years of experience
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
Ability to communicate technical problems and solutions to non-technical users
Excellent written and verbal communication skills
Experience analyzing application logs, database records, and integration transactions for troubleshooting purposes.

Nice To Haves

Knowledge of Planview Portfolio and Resource Management (PPM) capabilities
Understanding of project portfolio governance, project lifecycle management, and resource capacity planning.
Ability to create and interpret executive dashboards, portfolio reports, KPIs, and financial reporting metrics.
Ability to lead troubleshooting efforts during critical incidents and coordinate cross-functional resolution activities.

Responsibilities

Obtains information on application design and functionality to propose solutions to end users
Responds to client inquiries concerning software operation and troubleshoots system software and operator complications
Monitors routine and critical processes and workflows to proactively identify problem trends
Assists with application implementations and configuration
Performs root cause analysis and provides technical solutions to production related application errors
Performs application testing in various environments
Deploys service releases, patches, requests, and customizations which may include regulatory and compliance mandatory dates
Resolves complex problems or issues
Oversees multiple processes and may act as procedural expert regarding policies, guidelines, or processes
Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
May act as lead to less experienced associates
May act as subject matter expert (SME)
Serves as the primary technical support resource and Subject Matter Expert (SME) for the Planview platform, including troubleshooting complex issues involving project portfolios, resource management, financial management, and workflow configuration.
Configures and maintains Planview system settings, business rules, workflows, security roles, permissions, and organizational hierarchies.
Leads application patching, release deployments, vendor upgrades, and post-release validation activities.
Participates in after-hours support, production deployments, and major incident response activities as required.