Information Technology Analyst

City of Rialto•Rialto, CA

16h

About The Position

Under general supervision, to perform a variety of journey-level professional and technical duties in support of computer systems; to serve as a project lead in the installation of new automated technology; to install, update and maintain both hardware and software systems; to troubleshoot and resolve computer system malfunctions; to participate in developing bid specifications and other purchasing activities related to computer acquisitions; and to perform a variety of duties relative to assigned areas of responsibility.

Requirements

Three (3) years of information technology experience in the installation of new automated technology, including both hardware and software systems; maintaining, troubleshooting and resolving highly technical computer systems; and programming and analysis experience.
Bachelor's Degree in Computer Science, Information Technology, Network Administration or a related field, or any combination of education and experience that provides equivalent knowledge, skills, abilities.
Possession of a State of California driver’s license and the ability to maintain insurability under the City’s vehicle insurance program.
Knowledge of: Operations, services and activities of an information technology program.
Knowledge of: Operational characteristics of computer systems.
Knowledge of: Principles and practices of programming and systems analysis.
Knowledge of: Modern and complex computer hardware and software including network servers.
Knowledge of: Methods and techniques of computer programming in a variety of languages.
Knowledge of: Methods and techniques of troubleshooting and diagnosing computer system and network malfunctions.
Knowledge of: Methods and techniques of developing and maintaining technical manuals.
Knowledge of: Principles and practices of computer systems design and maintenance.
Knowledge of: Principles and practices of network administration.
Knowledge of: Recent developments, current literature and information related to information technology.
Knowledge of: Cabling protocols, hardware, and software.
Knowledge of: Technical specifications, standard performance, and possible configuration options for all common components and peripherals.
Knowledge of: Distributed database installation, structuring, maintenance, and troubleshooting.
Knowledge of: Basic scripting, as well as desktop publishing or user interface design.
Knowledge of: Modern computer equipment and tools for repair.
Knowledge of: Principles of customer service.
Knowledge of: Occupational hazards and standard safety practices.
Knowledge of: Pertinent Federal, State and local laws, codes and regulations.
Ability to: Perform a variety of highly technical duties in support of information technology programs.
Ability to: Troubleshoot computer malfunctions.
Ability to: Evaluate hardware and software requirements.
Ability to: Implement hardware and software changes and enhancements.
Ability to: Install, configure, troubleshoot, maintain, and/or repair hardware and software problems.
Ability to: Analyze, design, program, install and maintain highly technical systems.
Ability to: Participate in system purchasing and bid specification.
Ability to: Interpret and explain City policies and procedures.
Ability to: Communicate clearly and concisely, both orally and in writing.
Ability to: Establish and maintain effective working relationships with those contacted in the course of work.
Ability to: Analyze, troubleshoot, and resolve routine technical networking issues.
Ability to: Respond to requests and inquiries from departmental users and provide assistance as needed.
Ability to: Be adaptive towards new systems and technology that may be implemented in the organization.
Ability to: Make the necessary changes to computer components within the organization.
Ability to: Understand consequences of changes on individual systems with respect to entire organizational system.
Ability to: Work independently in the absence of supervision.
Ability to: Evaluate and prioritize tasks under deadlines.
Ability to: Interpret and apply Federal, State and local policies, laws and regulations.

Nice To Haves

Certification in Network Administration and Software Engineering is highly desirable.

Responsibilities

Provides user support to departmental employees operating City computer programs, peripherals, hardware, software and network systems; ensures that all equipment and applications are functioning properly by effecting changes and repairs; develops reliable and automated distribution systems to sustain system security.
Provides support to departmental information systems requirements; evaluates needs; conducts cost/benefit analyses; makes recommendations on hardware or software to meet business and operational needs; serves as a project lead in developing and implementing new technology.
Oversees the operations of departmental computer networks; troubleshoots network problems; maintains network security; maintains file servers; participates as a network administrator; contacts vendor as needed.
Provides professional assistance in purchasing and acquiring computer equipment and software; participates in the development of bid specifications.
Participates in the development and administration of automation project budgets; estimates time, materials, and equipment required for jobs assigned; requisition materials as required; implements budgetary adjustments as appropriate and necessary.
Installs computer software and hardware at assigned locations; ensures that all equipment and applications are functioning properly; performs computer backups as required.
Provides assistance in developing and implementing systems and standards for database design, backup and recovery; performs programming and systems analysis.
Prepares, maintains, and updates program and system documentation including logs, records, technical manuals and operation procedures.
Work with other positions in the department to learn the day-to-day operation of all systems.
Respond to user inquiries in a courteous manner; provide information within the area of assignment; resolve complaints in an efficient and timely manner.
Perform related duties and responsibilities as required.