Information Technology Analyst 2

New Jersey Courts•Trenton, NJ

23h•Hybrid

About The Position

The New Jersey Judiciary is seeking an IT professional for the Information Technology division in the Mercer Vicinage. This role offers a career in a fast-paced, cutting-edge environment, reporting to the Information Technology Assistant Division Manager (Court Executive 1b). The successful candidate will provide excellent customer service and technical support to staff, management, and judges, and lead projects to enhance technology solutions. The Judiciary is a large organization committed to independence, integrity, fairness, and quality service, with work that has purpose and makes a difference in the lives of the public served. The organization values the dignity and individualism of each member while fostering professionalism and continuous improvement.

Requirements

Graduation from an accredited college or university with a bachelor’s degree in a field related to computer science, information technology or the area to which the applicant is applying, such as information systems, human-computer interaction, interactive media, software engineering, computer networking, business analytics, data analytics and/or cybersecurity
One year of professional experience in analyzing, designing, programming, troubleshooting, resolving technical problems, testing, defining business requirements, training and/or installing computer systems applications OR planning, acquiring, installing and implementing telecommunications facilities and services, wide area networks, or local area networks OR generating and maintaining system software OR business analysis which may include defining and gathering business and functional requirements, analyzing and validating data and/or documenting test plans OR business analytics OR data analytics
Experience supporting the Windows 11 operating system in an enterprise environment
Experience supporting Microsoft Office applications including Office 365
Experience supporting Active Directory
Experience supporting Power Platform
Experience supporting SharePoint
Experience supporting Configuration Manager (MECM)
Experience supporting mobile device management platforms
Experience supporting Teams
Experience supporting Zoom
Basic understanding of printers
High speed home internet access (for remote work)
Must agree to a thorough background check that will include fingerprinting
Must establish, and then maintain, principal residence in the State of New Jersey within one year of hiring (New Jersey First Act)

Nice To Haves

Substitution: Applicants who do not possess the required education may substitute additional paraprofessional and/or professional IT technical experience on a year for year basis with one year of such experience being equal to 30 semester hour credits.
Substitution: A bachelor’s degree in any field from an accredited college or university and one year of additional paraprofessional and/or professional IT technical experience may be substituted for the required education.
Substitution: An associate degree from an accredited college or university, in a field related to computer science, information technology or the area to which the applicant is applying, such as information systems, human-computer interaction, interactive media, software engineering, computer networking, business analytics, data analytics and/or cybersecurity and two years of additional paraprofessional and/or professional IT technical experience may be substituted for the required education.
Substitution: An associate degree in any field from an accredited college or university and three years of additional paraprofessional and/or professional IT technical experience may be substituted for the required education.
Substitution: A master’s degree from an accredited college or university in a field related to computer science, information technology or the area to which the applicant is applying, such as information systems, human-computer interaction, interactive media, software engineering, computer networking, business analytics, data analytics and/or cybersecurity may be substituted for the required education.

Responsibilities

Planning, designing, and implementing technology rollouts that may require off-hours or weekend work
Performing server and user account administration including managing security for files and folders
Monitor and maintain the IT inventory system, ensuring accurate tracking of hardware assets, updating inventory records, and performing audits to verify asset locations and status
Configure and support wireless/mobile devices, for example, smartphones and tablets
Track support queues, answer incoming calls, and process IT requests to maintain prompt and effective technical support
Designing and implementing solutions using the Microsoft Power Platform
Utilizing Configuration Manager (MECM) for deploying software and imaging computers
Designing and supporting SharePoint sites
Analyzing and troubleshooting of hardware and software issues
Working knowledge of printer installation, configuration, and troubleshooting within an enterprise setting
Supporting technology within courtrooms
Providing technical support for virtual court events and meetings that utilize video conferencing
Developing and providing technology training and documentation to staff and judges