Information Technologist

Resolution Think•Fort Sill, OK

1d•Onsite

About The Position

Resolution Think LLC is an 8(a), EDWOSB, WOSB, and HUBZone-certified federal contractor providing exceptional technical, clinical, and professional services to federal agencies nationwide. We are committed to delivering outstanding customer service and mission support to our military and civilian partners. We are seeking highly skilled and detail-oriented Information Technologist to support the Army Fires Center of Excellence located at Fort Sill, OK. This position requires a range of technical tasks and skills to support the center and it's operations.

Requirements

Associates degree in Information Systems/Computer Science or a related field; OR three (3) years of experience in desktop support or network administration
Minimum two (2) years of client support in a Microsoft Windows-based environment
Experience with Microsoft Intune and Microsoft 365 applications (Outlook, OneDrive, word, PowerPoint, Excel, OneNote, SharePoint, Teams, Viva, Engage, Access)
Knowledge of system security, user/group account management, and file permission attributes
Understanding of LAN/WAN/Internet connectivity issues
Advanced understanding of TCP/IP
Security+ and Computing Environments (CE) certification required for elevated network rights
Must hold and maintain a Secret Clearance
Must be a US Citizen

Responsibilities

Provide network registration of client equipment into the current installation software/asset management application
Establish new, maintain, delete, and troubleshoot Microsoft Intune accounts/client systems
Trouble-shoot and resolve user/client standard application/configuration problems via telephone assistance call, remote control, and at user locations
Maintain local standard operating system and local/standard client application software to current Army configuration , service pack, patch, and security fix and virus definition standards
Perform troubleshooting to resolve desktop baseline application and e-mail problems
Coordinate standard system image configuration changes with the NEC
Provide guidance to desktop services technicians, assigned users, and peers
Install, configure and maintain desktop applications
Configure Standard Army application systems
Install, configure, and maintain desktop commercial off-the-shelf (COTS), and Government off-the-shelf (GOTS) authorized client applications
Perform commercial hardware repair on computer systems
Assist System Administrators with testing of local client applications and security patches
Create/update documentation for conventional technical processes (Continuity Books)
Assist System Administrators with installing/testing of system software or network hardware configurations and coordinate the documentation of all client hardware and software changes, to include generating and modifying procedures for the Standard Operating Procedure (SOP)/User's Guide. Use the Army Enterprise Service Desk system to create, modify, update, and resolve new or assigned customer support request incidents.
Assist in the preparation of technical documentation and configuration change requests.
Clearly and concisely communicate correct information in response to telephone assistance calls, user requests, technical questions, or when attending meetings as a technical representative, to technical and non-technical users at all of levels of the command.
Provide daily on-site operational and sustainment Tier one initial support for installed classroom audiovisual equipment (hardware, software, and ancillary and associated items of equipment to include networking and TEAMS video conferencing for FCP classrooms).