Information Technologist

ESM • Lawton, OK

51d

About The Position

Enterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring an Information Technologist for an exciting opportunity.
Job Description and Responsibilities
The candidate shall provide technical support to the client in the broad areas of system administration, web administration, software maintenance, hardware installation, software installation, diagnostics, resolution, and training. You will provide client support for Microsoft desktop and laptop systems and assist system administrators with installing/testing of system software or network hardware configurations and coordinate the documentation of all client hardware and software changes,to include generating and modifying procedures for the Standard Operating Procedure (SOP)/User's Guide.
The position requires excellent customer service skills and technical ability. Experience operating in a Government or Military culture is preferred.

Requirements

• Experience with providing client support for users on Microsoft Windows network operating systems in a Microsoft Intune environment using applications in Microsoft 365 (including Outlook, OneDrive, Word, PowerPoint, Excel, OneNote, SharePoint, Teams, Viva Engage and Access).
• Strong base of experience in troubleshooting and resolving desktop related issues or user problems
• Knowledgeable in PC imaging, connectivity, remote printer setup and troubleshooting automated E-Mail systems and advanced understanding of TCP/IP.
• Ability to quickly and accurately diagnose and resolve problems with computer hardware/software from a remote location.
• Experience in implementing systems security to include managing and issuing passwords, establishing user/group accounts, and recommending and developing file permission attributes.
• Ability to clearly and concisely communicate technical information to non-technical users at all levels of the organization.
• Good understanding and experience with general connectivity issues in LAN/WAN/Internet environments.
• Ability to effectively communicate both written and verbal, and possess good interpersonal communication skills.
• IAT-II Certification (eg Security +)
• Two (2) years of client support in a Microsoft Windows-based environment
• Associate's degree in information systems/computer science or technically related degree; OR three (3) years of technically related field experience in desktop support or network administration.
• Appropriate Computing Environment certification (currently Windows 11)
• Minimum Clearance: Secret

Nice To Haves

• Be a positive, self-motivated, and proactive person with the ability to adapt to change and tolerate stressful situations
• Communicate effectively with team members, team lead, management, and government customer
• Ability and desire to research and develop creative solutions to unique problems with minimal supervision
• Experience operating in a Government or Military culture is preferred.

Responsibilities

• Provide technical support to the client in the broad areas of system administration, web administration, software maintenance, hardware installation, software installation, diagnostics, resolution, and training.
• Provide client support for Microsoft desktop and laptop systems
• Assist system administrators with installing/testing of system software or network hardware configurations
• Coordinate the documentation of all client hardware and software changes,to include generating and modifying procedures for the Standard Operating Procedure (SOP)/User's Guide.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree