Information Technologist (IT) I - Information Management Officer (IMO)

DEFTEC Corporation • Lawton, OK

6d • Onsite

About The Position

DEFTEC delivers mission-critical solutions through skillfully delivered services and innovative products. We are inspired by our clients' critical missions and driven to provide the most effective solutions to execute their missions, operational challenges, and requirements. Our dedicated, experienced, and talented employees work closely with our clients to ensure the delivery of exceptional services and products.
POSITION OVERVIEW
The Information Technologist (IT) I – Information Management Officer (IMO) supports the United States Army Fires Center of Excellence (USAFCoE) by delivering comprehensive client and desktop support services within a Microsoft Windows-based environment. This role is responsible for managing network registration, configuring and maintaining Microsoft Intune accounts, troubleshooting hardware and software issues, and ensuring compliance with Army cybersecurity standards. The IMO installs and maintains authorized Commercial and Government off-the-shelf applications, performs hardware repairs, and assists with system imaging and configuration changes. Additional duties include creating technical documentation, supporting audiovisual systems in classrooms, and providing Tier 1 operational support. The position requires strong problem-solving skills, proficiency in Microsoft 365 applications, and the ability to communicate technical information clearly to users at all organizational levels. Candidates must hold or obtain a Secret Clearance, maintain Computing Environment (CE) certifications, and demonstrate expertise in LAN/WAN connectivity, security implementation, and remote troubleshooting.

Requirements

• Possesses an associate's degree in information systems/computer science or technically related degree; OR three (3) years of technically related field experience in desktop support or network administration. Contractor personnel required to acquire and maintain a Secret Clearance.
• Must obtain appropriate Computing Environment (CE) training for the operating system(s) and/or security related tools/devices they will support. All training must be maintained throughout the performance of services under this contract.
• A minimum of two (2) years of client support in a Microsoft Windows-based environment. The current Microsoft environment is Windows 11 with Microsoft 365, but the Contractor shall maintain CE training as the command migrates to newer releases.
• Must have experience with providing client support for users on Microsoft Windows network operating systems in a Microsoft Intune environment using applications in Microsoft 365 (including Outlook, OneDrive, Word, PowerPoint, Excel, OneNote, SharePoint, Teams, Viva Engage and Access).
• Possesses a strong base of experience in troubleshooting and resolving desktop related issues or user problems.
• Knowledgeable in PC imaging, connectivity, remote printer setup and troubleshooting automated E-Mail systems.
• Has the ability to quickly and accurately diagnose and resolve problems with computer hardware/software from a remote location.
• Has experience in implementing systems security to include managing and issuing passwords, establishing user/group accounts, and recommending and developing file permission attributes.
• Can clearly and concisely communicate technical information to non-technical users at all levels of the organization.
• Has a good understanding and experience with general connectivity issues in LAN/WAN/Internet environments.
• Possesses effective written, verbal, and interpersonal communication skills. The Contractor shall have an advanced understanding of Transmission Control Protocol/Internet Protocol.

Responsibilities

• Provide network registration of client equipment into the current installation software/asset management application.
• Establish new, maintain, delete, and troubleshoot Microsoft Intune accounts/client systems.
• Trouble-shoot and resolve user/client standard application/configuration problems via telephone assistance call, remote control and at user locations.
• Maintain local standard operating system and local/standard client application software to current Army configuration, service pack, patch, security fix, and virus definition standards.
• Perform troubleshooting to resolve desktop baseline application and E-Mail problems.
• Coordinate standard system image configuration changes with the NEC.
• Provide guidance to desktop services technicians, assigned users, and peers.
• Install, configure and maintain desktop applications.
• Configure Standard Army application systems.
• Install, configure and maintain desktop Commercial off-the-shelf (COTS), and Government off-the-shelf (GOTS) authorized client applications.
• Perform commercial hardware repair on computer systems.
• Assist System Administrators with testing of local client applications and security patches.
• Create/update documentation for conventional technical processes (Continuity Books).
• Assist System Administrators with installing/testing of system software or network hardware configurations and coordinate the documentation of all client hardware and software changes, to include generating and modifying procedures for the Standard Operating Procedure (SOP)/User's Guide. Use the Army Enterprise Service Desk system to create, modify, update and resolve new or assigned customer support request incidents.
• Assist in the preparation of technical documentation and configuration change requests.
• Clearly and concisely communicate correct information in response to telephone assistance calls, user requests, technical questions, or when attending meetings as a technical representative, to technical and non-technical users at all levels of the command.
• Provide daily on-site operational and sustainment Tier one initial support for installed classroom audiovisual equipment (hardware, software and ancillary and associated items of equipment to include networking and TEAMS video conferencing for FCP classrooms.

Benefits

• DEFTEC offers a comprehensive whole-life benefits package that includes medical, dental, vision, holiday, paid time off, 401K with a match, life insurance, short/long-term disability, and educational reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree