Information Technologist 1 - WIC Help Desk (PN20014369)

State of Ohio • Columbus, OH

1d • $26 - $27

About The Position

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting. At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation ) Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position. Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. What You'll Do: Women, Infants, and Children (WIC) is the Special Supplemental Nutrition Program for Women, Infants, and Children. WIC helps eligible pregnant and breastfeeding women, women who recently had a baby, infants, and children up to 5 years of age. WIC is seeking an Information Technologist 1 for the WIC Help Desk. This position is critical in providing support and service to local WIC staff working directly with participants of the Ohio WIC program.

Requirements

• 6 months combined work experience in any combination of the following\: computers and/or electronics and/or in telecommunications performing routine analysis, programming, installation, maintenance and/or systems support, solving problems with pre-determined methods on basic hardware or software including experience providing customer support.
• OR 2 courses in computer science or information systems.
• OR equivalent of minimum class qualifications for employment noted above.
• Information Technology Technical Skills: Operational and Administrative Support, Computer Literacy, Customer Service, Database Administration
• Professional Skills\: Collaboration, Attention to Detail, Interpreting Data, Problem Solving, Confidentiality

Nice To Haves

• Associate or advanced degree in in Computer Science or Information Systems
• Experience working with customers to identify, interpret, and troubleshoot computer software and hardware issues (e.g., card readers, printers)
• Experience creating IT tickets (e.g., system issues)
• Experience working with WIC at state or local level
• Experience working in an environment adhering to IT system security and awareness

Responsibilities

• Providing education on WIC Certification System and Ohio WIC policies & procedures as it relates to Information Technology
• Providing access to WIC Certification System, determine user access levels, and reset passwords
• Troubleshoot general computer issues (speed, internet issues, connectivity issues to monitors and docking stations)
• Monitoring tickets in ServiceNow, providing follow-up and status updates to customers and maintaining communication records
• Assisting program manager in executing system test scripts/use cases to identify issues and document results
• Troubleshoot issues with WIC Certification System/Application, card readers, and benefits receipt printers
• Installing software, card readers, and receipt printers for local WIC projects
• Resolving WIC benefit redemption issues
• Restoring WIC benefits for transferred participants
• Assisting with Farmers’ Market coupon issues
• Promoting system security and awareness by adhering to ODH IT security policies and standards

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed