Help Desk Technician 1
FMOLHS•Baton Rouge, LA
1d
About The Position
The Help Desk Analyst 1 provides primary support services to internal users by effectively troubleshooting, diagnosing and resolving user issues and work requests in accordance with service level agreements. Support includes issues relating to system access, hardware, application software, and basic network communication issues. Responds to telephone calls, email and team member requests for technical and applications support. Documents, tracks and monitors issues to ensure timely resolution and customer satisfaction.
Responsibilities
- Troubleshooting, diagnosing and resolving user issues
- Responding to telephone calls, email and team member requests for technical and applications support
- Documenting, tracking and monitoring issues to ensure timely resolution and customer satisfaction
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
