Information Technologist Support
About The Position
This role provides Information Technologist Helpdesk Support, focusing on primary IT Help Desk support during normal business hours. The position involves initial triage and routing of support tickets, providing specialized desktop and end-user IT support, and researching technical solutions from Agency IT providers to meet user requirements. Responsibilities include installing specialized software, assisting users with unified desktop office automation, managing software and hardware assets, facilitating the purchase of maintenance agreements and software license renewals, and tracking property and equipment in the NASA Equipment System.
Requirements
- Bachelor’s degree in related area
- 3-5 years of experience
- Experience with the NASA Property System (N-PROP)
Responsibilities
- Provide primary Directorate IT Help Desk support during normal JSC business hours, providing initial triage and routing of support tickets.
- Provide specialized desktop and end user IT support.
- Research and provide guidance to the best technical solutions available from the Agency IT providers to meet Directorate end user requirements.
- Install specialized software and assisting users with unified desktop office automation support in conjunction with I3P providers.
- Provide input support requests for Agency IT services into the appropriate Directorate/Agency/Center system and ensure support through closure of the requests.
- Install specialized software, maintaining updates to specialized software.
- Assist users with unified desktop office automation support in conjunction with IT Infrastructure Integration Program (I3P) providers.
- Track, maintain, and manage the inventory of all software and hardware assets.
- Facilitate the purchase of maintenance agreements and software license renewals for the directorate and report status of this activity.
- Identify, track, and update all HH&P flight and nonflight property and equipment in the NASA Equipment System.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
